Sales-Focused Customer Service Specialist

Western States Metal Roofing; Tucson (AZ); On-site; USD 28,000 - 33,000; Full time

Job summary

Western States Metal Roofing is seeking a motivated Customer Service Representative to join our sales team in Tucson. You will be the primary day-to-day contact for customers, supporting sales, developing relationships, and preparing quotes and orders.

The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced manufacturing environment. Key duties include maintaining CRM/ERP records and coordinating with Production, Shipping, and Accounting to

Qualifications

• 2+ years of customer service, inside sales, or sales support experience.
• Strong written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to manage multiple customers, orders, quotes, and priorities simultaneously.
• Strong problem-solving skills.
• Proficiency with Microsoft Office.
• Comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Build and maintain strong professional relationships with customers.
• Serve as a primary contact for customer inquiries, orders, pricing, and product information.
• Develop an understanding of customer needs and help identify appropriate products and solutions.
• Identify opportunities to grow existing customer accounts.
• Support Outside Sales Representatives with customers, opportunities, and follow-up.
• Assist with lead and prospect follow-up.
• Prepare accurate quotations and sales orders.
• Verify pricing, specifications, and product availability.
• Monitor open quotes and proactively follow up on customer requests.
• Coordinate orders with Production, Purchasing, Shipping, Logistics, and Accounting.
• Provide customers with proactive communication regarding order status and lead times.
• Take ownership of customer concerns and help coordinate solutions through resolution.
• Maintain accurate CRM and ERP records.
• Document customer interactions and complete administrative responsibilities accurately and on time.
• Develop strong knowledge of Western States Metal Roofing products and capabilities.

Skills

Customer service

Communication

Organization

Time management

Problem solving

MS Office

Tools

CRM systems

ERP systems

Job description

Western States Metal Roofing is seeking a motivated Customer Service Representative to join our sales team in Tucson. You will be the primary day-to-day contact for customers, supporting sales, developing relationships, and preparing quotes and orders.

The ideal candidate is organized, proactive, and comfortable managing multiple priorities in a fast-paced manufacturing environment. Key duties include maintaining CRM/ERP records and coordinating with Production, Shipping, and Accounting to