Bilingual French CSR: Customer Care & Support Pro

S&S Activewear; United States; Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Team spirit & collaboration

Growth opportunities

Apparel discounts

Benefits package

Appreciation events

State-of-the-art equipment

Job summary

S&S Activewear in United States is seeking energetic CSR professionals to join our team. You will answer calls, help customers place orders, and resolve issues with a friendly, solution-focused approach.

Proficiency in Microsoft Office, strong communication skills, and a willingness to learn products are required. Fluency in English and French is a plus, with opportunities for growth and competitive benefits.

Qualifications

• Must be proficient or above in Microsoft Office.
• Experience in customer service preferred.
• Strong verbal and written communication skills.
• Bilingual in French is a plus.

Responsibilities

• Accurately process transactions and educate customers on products and services via telephone.
• Maintain a high level of professionalism and establish positive rapport with customers.
• Provide basic troubleshooting for customers including product knowledge, website navigation.
• Meet department KPIs, deadlines and goals.
• Adhere to schedule based on forecasted phone volumes.
• Any additional duties assigned by management.

Skills

Microsoft Office

Customer service

Communication skills

Attention to detail

English proficiency

Bilingual in French

Job description

S&S Activewear in United States is seeking energetic CSR professionals to join our team. You will answer calls, help customers place orders, and resolve issues with a friendly, solution-focused approach.

Proficiency in Microsoft Office, strong communication skills, and a willingness to learn products are required. Fluency in English and French is a plus, with opportunities for growth and competitive benefits.