Remote Bilingual CSR — Growth, Benefits & Team Spirit

Activewear, LLC; Cataño (PR); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Holiday pay

Bereavement leave

Health & vision coverage

Job summary

S&S Activewear in Puerto Rico seeks energetic CSR to handle calls, educate customers on products, process orders, and troubleshoot issues. Training will cover company products and programs, with focus on accuracy and customer satisfaction.

Ideal candidates are bilingual, proficient in Microsoft Office, and capable of working in a team with opportunities for growth and advancement. Remote position for Puerto Rico residents, full-time and non-exempt, with a comprehensive benefits package.

Qualifications

• Excellent verbal and written communication in English and Spanish.
• Proficiency in Microsoft Office and basic computer skills.
• Ability to multitask and meet KPIs in a fast-paced environment.
• Punctual, reliable, and customer-service oriented.

Responsibilities

• Answer customer calls and solve problems to fulfill needs.
• Educate customers on products and services and guide through orders.
• Provide product knowledge, recommendations, and assist with website navigation.
• Maintain professionalism and achieve department KPIs and targets.

Skills

Verbal communication

Written communication

Microsoft Office

Basic math

Multi-tasking

Punctuality

Tools

Microsoft Office

Job description

S&S Activewear in Puerto Rico seeks energetic CSR to handle calls, educate customers on products, process orders, and troubleshoot issues. Training will cover company products and programs, with focus on accuracy and customer satisfaction.

Ideal candidates are bilingual, proficient in Microsoft Office, and capable of working in a team with opportunities for growth and advancement. Remote position for Puerto Rico residents, full-time and non-exempt, with a comprehensive benefits package.