Fraud Client Services Specialist

ghr; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of America is seeking a customer service professional to resolve multi-product fraud questions in an inbound contact center. You will handle calls, chats, or emails with accuracy, explaining resolutions clearly while maintaining a strong client relationship.

The role requires 1+ year of customer service experience, reliability, and the ability to work weekends/holidays as needed. A high school diploma is required and on-site attendance is expected per policy.

Qualifications

• 1+ years of customer/client service experience in a fast-paced environment.
• Ability to handle difficult client situations with composure and empathy.
• Understanding of how life events impact a client's financial situation and how to advise solutions.

Responsibilities

• Provide resolution of multi-product fraud related client requests via calls, chats, or emails.
• Accurately record data captured during client interactions.
• Escalate issues needing risk review or further analysis through proper channels.

Skills

Conflict Management

Customer and Client Focus

Decision Making

Fraud Management

Oral Communications

Active Listening

Attention to Detail

Data Collection and Entry

Issue Management

Problem Solving

Adaptability

Collaboration

Critical Thinking

Influence

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a customer service professional to resolve multi-product fraud questions in an inbound contact center. You will handle calls, chats, or emails with accuracy, explaining resolutions clearly while maintaining a strong client relationship.

The role requires 1+ year of customer service experience, reliability, and the ability to work weekends/holidays as needed. A high school diploma is required and on-site attendance is expected per policy.