Bilingual Fraud Client Services Specialist

ghr; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Bank of America is seeking a bilingual Fraud Resolution Specialist to handle multi-product client requests via calls, chats, or emails in an inbound contact center. You will resolve issues with accuracy, use multiple systems, and deliver a superior client experience while protecting accounts from fraud.

The role requires English and Spanish proficiency, at least 1 year in customer service, and a commitment to flexible scheduling including weekends and holidays.

Qualifications

• Proficient in English and Spanish.
• 1+ years of customer/client service experience.
• Ability to advise solutions and resolve complex client problems.

Responsibilities

• Identifies client needs and recommends fraud solutions.
• Records data captured during client interactions accurately.
• Identifies and escalates items requiring risk review or further analysis.
• Reads updates and learning materials and applies them quickly in conversations.
• Complies with regulations, procedures, and financial controls.

Skills

English

Spanish

Customer service

Communication

Problem solving

Education

High School diploma

Job description

Bank of America is seeking a bilingual Fraud Resolution Specialist to handle multi-product client requests via calls, chats, or emails in an inbound contact center. You will resolve issues with accuracy, use multiple systems, and deliver a superior client experience while protecting accounts from fraud.

The role requires English and Spanish proficiency, at least 1 year in customer service, and a commitment to flexible scheduling including weekends and holidays.