Bilingual FNOL Claims Intake Specialist

AIG LATIN AMERICA I I; San Juan (PR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Total Rewards Program

Professional development

Job summary

AIG LATIN AMERICA I I is hiring a Claims Intake Analyst (FNOL) to handle initial claim reports from policyholders, agents and third parties, ensuring timely and accurate setup in the claims system for efficient processing.

The ideal candidate will work in a fast-paced environment, possess bilingual English/Spanish skills, and have experience in customer service with strong data-entry and computer skills (Outlook, Teams, Excel, Word).

Qualifications

• Associate's degree or equivalent in experience and studies.
• Experience in customer service role.
• Strong computer skills navigating MS Outlook, Teams, Excel, Word.
• Detail-oriented with high data-entry accuracy.
• Fully bilingual in Spanish and English.

Responsibilities

• Monitor FNOL inbox.
• Capture complete and accurate information about incidents, damage and parties involved into claims management system with high accuracy.
• Create detailed, clear notes documenting claims information.
• Assign claims to appropriate team based on claim types and complexity.
• Assists with claims payments occasionally.
• Identify potential fraud indicators and escalation appropriately.
• Follow established workflows and procedures.
• Meeting productivity targets while maintaining accuracy standards.
• Participate in quality assurance reviews.
• Any other job related responsibility / project required by AIG.

Skills

Data entry accuracy

Customer service

Bilingual (EN/ES)

Problem solving

Prioritization

Empathy

Team collaboration

Education

Associate's degree or equivalent

Tools

MS Outlook

MS Teams

Excel

Word

Job description

AIG LATIN AMERICA I I is hiring a Claims Intake Analyst (FNOL) to handle initial claim reports from policyholders, agents and third parties, ensuring timely and accurate setup in the claims system for efficient processing.

The ideal candidate will work in a fast-paced environment, possess bilingual English/Spanish skills, and have experience in customer service with strong data-entry and computer skills (Outlook, Teams, Excel, Word).