Claims Intake Analyst (FNOL)

AIG LATIN AMERICA I I; San Juan (PR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Total Rewards Program

Professional development

Job summary

AIG LATIN AMERICA I I is hiring a Claims Intake Analyst (FNOL) to handle initial claim reports from policyholders, agents and third parties, ensuring timely and accurate setup in the claims system for efficient processing.

The ideal candidate will work in a fast-paced environment, possess bilingual English/Spanish skills, and have experience in customer service with strong data-entry and computer skills (Outlook, Teams, Excel, Word).

Qualifications

• Associate's degree or equivalent in experience and studies.
• Experience in customer service role.
• Strong computer skills navigating MS Outlook, Teams, Excel, Word.
• Detail-oriented with high data-entry accuracy.
• Fully bilingual in Spanish and English.

Responsibilities

• Monitor FNOL inbox.
• Capture complete and accurate information about incidents, damage and parties involved into claims management system with high accuracy.
• Create detailed, clear notes documenting claims information.
• Assign claims to appropriate team based on claim types and complexity.
• Assists with claims payments occasionally.
• Identify potential fraud indicators and escalation appropriately.
• Follow established workflows and procedures.
• Meeting productivity targets while maintaining accuracy standards.
• Participate in quality assurance reviews.
• Any other job related responsibility / project required by AIG.

Skills

Data entry accuracy

Customer service

Bilingual (EN/ES)

Problem solving

Prioritization

Empathy

Team collaboration

Education

Associate's degree or equivalent

Tools

MS Outlook

MS Teams

Excel

Word

Job description

Claims Intake Analyst (FNOL) At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Intake Analyst (FNOL) in the Claims Department to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.

Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

This role is responsible for handling initial claim reports from policyholders, agents and third parties and ensuring timely and accurate claim setup into claims management system to facilitate smooth claims processing.

Key Responsibilities

• Monitor FNOL inbox.
• Capture complete and accurate information about incidents, damage and parties involved into claims management system with high accuracy.
• Create detailed, clear notes documenting claims information.
• Assign claims to appropriate team based on claim types and complexity.
• Assists with claims payments occasionally.
• Identify potential fraud indicators and escalation appropriately.
• Follow established workflows and procedures.
• Meeting productivity targets while maintaining accuracy standards.
• Participate in quality assurance reviews.
• Any other job related responsibility / project required by AIG.

What you'll need to succeed

The ideal candidate should enjoy working in a fast-paced, dynamic environment with constant change and possess the following skills:

Qualifications

• Associate's degree or equivalent of a combination of experience and studies.
• Experience in customer service role.
• Strong computer skills and ability to navigate multiple systems, including MS Outlook, Teams, Excel, Word.
• Detail-oriented with strong data entry accuracy.
• Fully bilingual.
• Must be able to communicate fluently in Spanish and English (oral and written).

Skills

• Data entry accuracy and speed.
• Basic knowledge of insurance terminology and concepts (preferred).
• Clear verbal and written communication.
• Empathy and customer service orientation.
• Problem solving skills for unusual situations.
• Prioritization skills.
• Adaptability.
• Team Collaboration.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.

Functional Area: CL - Claims

AIG LATIN AMERICA I I As a global risk leader with deep industry expertise and innovative solutions to smartly manage risk, AIG enables our clients' growth in ways they never thought possible. We also do the same for our colleagues, because we know our people are our greatest strength - the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Additional information about AIG can be found at www.aig.com | YouTube | Instagram| LinkedIn.