Claims Intake Analyst (FNOL)

AIG; San Juan (PR); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG is seeking a Claims Intake Analyst (FNOL) in the Claims Department in Puerto Rico to handle initial claim reports and ensure timely setup in the claims system. You'll monitor inbox, capture details, create notes, assign to teams, assist with payments, and watch for fraud indicators, all while meeting productivity and quality targets.

This role requires an Associate's degree, customer service experience, strong computer skills, and fluency in Spanish and English; in-office collaboration is

Qualifications

• Associate's degree or equivalent combination of experience and study.
• Experience in a customer service role.
• Fully bilingual in Spanish and English (oral and written).

Responsibilities

• Monitor FNOL inbox and manage incoming reports.
• Capture complete incident details in the claims system with high accuracy.
• Create detailed, clear notes documenting claims information.
• Assign claims based on type and complexity.
• Assist with claims payments as needed.
• Identify fraud indicators and escalate appropriately.
• Follow established workflows and quality standards.
• Meet productivity targets while maintaining accuracy.
• Participate in quality assurance reviews.

Skills

Customer service

Data entry accuracy

Bilingual Spanish/English

Education

Associate's degree

Tools

MS Outlook

Teams

Excel

Word

Job description

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Intake Analyst (FNOL) in the Claims Department to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

This role is responsible for handling initial claim reports from policyholders, agents and third parties and ensuring timely and accurate claim setup into claims management system to facilitate smooth claims processing. Some of the key responsibilities of this position include:

Key Responsibilities

• Monitor FNOL inbox.
• Capture complete and accurate information about incidents, damage and parties involved into claims management system with high accuracy.
• Create detailed, clear notes documenting claims information.
• Assign claims to appropriate team based on claim types and complexity.
• Assists with claims payments occasionally.
• Identify potential fraud indicators and escalate appropriately.
• Follow established workflows and procedures.
• Meeting productivity targets while maintaining accuracy standards.
• Participate in quality assurance reviews.
• Any other job related responsibility / project required by AIG.

What You’ll Need To Succeed

The ideal candidate should enjoy working in a fast-paced, dynamic environment with constant change and possess the following skills:

Qualifications

• Associate's degree or equivalent of a combination of experience and studies.
• Experience in customer service role.
• Strong computer skills and ability to navigate multiple systems, including MS Outlook, Teams, Excel, Word.
• Detail-oriented with strong data entry accuracy.
• Fully bilingual. Must be able to communicate fluently in Spanish and English (oral and written)

Skills

• Data entry accuracy and speed
• Basic knowledge of insurance terminology and concepts (preferred).
• Clear verbal and written communication
• Empathy and customer service orientation
• Problem solving skills for unusual situations
• Prioritization skills
• Adaptability
• Team Collaboration

Ready to prove your potential? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area

CL - Claims

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