Bilingual Claims Support Specialist I

Falcon Insurance Group LLC; Oak Brook (IL); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

401(k) match

Flexible schedule

Referral bonus

Paid time-off (PTO)

Annual financial bonus potential

Volunteer events

Company outings

Summer happy hours

Holiday events

Paid training and licensing

Professional learning development

Wellness incentives

Descripción de la vacante

Falcon Insurance Group is seeking a customer service professional to join our claims support team in a fast-paced environment. You will provide frontline support to customers, update claim statuses, document interactions, and route inquiries to the right staff, with an emphasis on quality service.

Ideal candidates have at least 1 year in customer service, a basic understanding of auto claims, the ability to multi-task, and a preference for bilingual English and Spanish speakers.

Formación

• 1+ year of customer service experience in a call center, insurance, or related office environment.
• Basic understanding of auto claims processes, preferred.
• Able to multi-task in a fast-paced, high-volume environment.

Responsabilidades

• Providing frontline support to customers regarding their claims
• Respond to inquiries, providing claim status updates, documenting customer interactions, and ensuring a high level of customer satisfaction
• Answer incoming status calls and provide direction and/or answers to basic claim questions
• Verify injuries
• Promptly route incoming mail and faxes to the appropriate claims staff
• Direct inbound claim calls to the proper staff representative

Conocimientos

Customer service

Call center experience

Bilingual

Educación

High School diploma or equivalent

Descripción del empleo

Falcon Insurance Group is seeking a customer service professional to join our claims support team in a fast-paced environment. You will provide frontline support to customers, update claim statuses, document interactions, and route inquiries to the right staff, with an emphasis on quality service.

Ideal candidates have at least 1 year in customer service, a basic understanding of auto claims, the ability to multi-task, and a preference for bilingual English and Spanish speakers.