Bilingual Financial Services Rep - Growth & Training Path

Community Choice Financial Family of Brands; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Bilingual Customer Service Representative to support underbanked consumers in a fast-paced financial services environment. You will handle inbound calls, emails, and chats in English and Spanish while protecting confidential information.

You will answer questions about short-term credit products and installment loans, process applications and payments, and resolve issues with strict compliance.

Qualifications

• Bilingual English/Spanish proficiency required.
• Excellent communication skills in multiple channels (phone, email, chat).
• Strong customer service mindset and problem solving.
• Ability to handle confidential information with discretion.

Responsibilities

• Handle inbound calls, emails, and chats in English and Spanish.
• Answer questions about short-term credit products and installment loans.
• Process applications and payments accurately and timely.

Skills

Bilingual English/Spanish

Job description

Community Choice Financial Family of Brands is seeking a Bilingual Customer Service Representative to support underbanked consumers in a fast-paced financial services environment. You will handle inbound calls, emails, and chats in English and Spanish while protecting confidential information.

You will answer questions about short-term credit products and installment loans, process applications and payments, and resolve issues with strict compliance.