Bilingual Customer Service Specialist - Finance & Lending

Community Choice Financial Family of Brands; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a bilingual Customer Service Representative to support underbanked consumers with short-term credit and financial services. In a fast-paced branch role, you will assist Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education.

You will follow strict compliance and documentation standards while delivering friendly, accurate service.

Qualifications

• Bilingual in Spanish and English, able to communicate clearly with customers.
• Experience in customer service or financial services is a plus.
• Familiar with loan applications, payments, and product education.

Responsibilities

• Assist customers with loan applications, inquiries, and payments.
• Provide product education and explain terms in a clear, friendly manner.
• Ensure compliance and accurate documentation per standards.

Skills

Bilingual (Spanish/English)

Job description

Community Choice Financial Family of Brands is seeking a bilingual Customer Service Representative to support underbanked consumers with short-term credit and financial services. In a fast-paced branch role, you will assist Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education.

You will follow strict compliance and documentation standards while delivering friendly, accurate service.