Bilingual Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Bilingual Customer Service Representative to support underbanked consumers in a fast-paced financial services environment. You will handle inbound calls, emails, and chats in English and Spanish while protecting confidential information.

You will answer questions about short-term credit products and installment loans, process applications and payments, and resolve issues with strict compliance.

Qualifications

• Bilingual English/Spanish proficiency required.
• Excellent communication skills in multiple channels (phone, email, chat).
• Strong customer service mindset and problem solving.
• Ability to handle confidential information with discretion.

Responsibilities

• Handle inbound calls, emails, and chats in English and Spanish.
• Answer questions about short-term credit products and installment loans.
• Process applications and payments accurately and timely.

Skills

Bilingual English/Spanish

Job description

Community Choice Financial Family of Brands seeks a Bilingual Customer Service Representative to support underbanked consumers in our fast-paced financial services environment. You will handle inbound calls, emails, and chats in English and Spanish, answer questions about short-term credit products and installment loans, process applications and payments, and resolve issues while maintaining strict compliance and confidentiality. You’ll receive structured training, performance incentives, and opportunities to grow into leadership and branch operations roles as you deepen your lending and service expertise.