Bilingual Customer Service Representative - Consumer Lending

Community Choice Financial Family of Brands; Pflugerville (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Community Choice Financial Family of Brands seeks a bilingual Customer Service Representative to support underbanked consumers in a fast-paced branch setting. You will assist Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education, while following strict compliance and documentation standards.

Training is provided, with performance incentives and advancement opportunities in consumer lending, operations, and leadership within a

Qualifications

• Bilingual in Spanish and English required.
• Experience in customer service is preferred.

Responsibilities

• Assist customers with loan applications and account inquiries.
• Process payments and provide product education.
• Ensure compliance with documentation standards.

Skills

Bilingual (Spanish/English)

Education

High school diploma

Job description

Community Choice Financial Family of Brands seeks a bilingual Customer Service Representative to support underbanked consumers with short-term credit and financial services. In this fast-paced branch role, you will assist Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education. You’ll follow strict compliance and documentation standards while delivering friendly, accurate service. We offer training, performance incentives, and advancement opportunities in consumer lending, operations, and leadership within a performance-driven, customer-focused culture.