Bilingual Financial Services Rep | Customer Care & Growth

MCI; Killeen (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Casual dress code

Career growth opportunities

Job summary

MCI is looking for a Bilingual Financial Service Representative in Killeen, TX. This role involves responding to customer inquiries across multiple channels and ensuring high-quality service.

Successful candidates will have a strong customer-focused mindset with at least 3 years of call-center experience. Benefits include paid time off, health coverage, and career growth opportunities.

Qualifications

• Minimum age 18 years.
• At least 3 years of experience in a call-center environment.
• Minimum 1 year in a customer-service role.
• Ability to multitask across multiple systems while engaging with customers.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Ensure first-call resolution through effective problem-solving.
• Maintain detailed and accurate CRM records.
• Handle financial inquiries with strict confidentiality.

Skills

Bilingual in Spanish

Customer-focused mindset

Strong problem-solving and decision-making abilities

Excellent interpersonal skills

Fluent in English

Typing speed 30–45 WPM

Proficiency with Windows PC applications

Strong organizational and communication skills

Education

High School Diploma or equivalent

Associate’s degree or higher (preferred)

Tools

Microsoft Office Suite

Job description

MCI is looking for a Bilingual Financial Service Representative in Killeen, TX. This role involves responding to customer inquiries across multiple channels and ensuring high-quality service.

Successful candidates will have a strong customer-focused mindset with at least 3 years of call-center experience. Benefits include paid time off, health coverage, and career growth opportunities.