Bilingual Financial Services Representative

MCI; Killeen (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Casual dress code

Career growth opportunities

Job summary

MCI is looking for a Bilingual Financial Service Representative in Killeen, TX. This role involves responding to customer inquiries across multiple channels and ensuring high-quality service.

Successful candidates will have a strong customer-focused mindset with at least 3 years of call-center experience. Benefits include paid time off, health coverage, and career growth opportunities.

Qualifications

• Minimum age 18 years.
• At least 3 years of experience in a call-center environment.
• Minimum 1 year in a customer-service role.
• Ability to multitask across multiple systems while engaging with customers.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Ensure first-call resolution through effective problem-solving.
• Maintain detailed and accurate CRM records.
• Handle financial inquiries with strict confidentiality.

Skills

Bilingual in Spanish

Customer-focused mindset

Strong problem-solving and decision-making abilities

Excellent interpersonal skills

Fluent in English

Typing speed 30–45 WPM

Proficiency with Windows PC applications

Strong organizational and communication skills

Education

High School Diploma or equivalent

Associate’s degree or higher (preferred)

Tools

Microsoft Office Suite

Job description

Bilingual Financial Service Representative

Location: Killeen, TX

Responsibilities

• Respond to customer inquiries via phone, email, and live chat professionally and in a timely manner.
• Understand customer needs and provide accurate solutions.
• Escalate complex issues to appropriate teams when necessary.
• Ensure first‑call resolution through effective problem‑solving.
• Follow client‑specific procedures and maintain professionalism at all times.
• Use internal knowledge bases and training materials to answer questions accurately.
• Maintain detailed and accurate CRM records of customer interactions.
• Handle financial inquiries with strict adherence to confidentiality protocols.
• Comply with all scripts, policies, and procedures.
• Meet attendance and training requirements consistently.

Qualifications

• Minimum age 18 years.
• High School Diploma or equivalent.
• At least 3 years of experience in a call‑center environment.
• Minimum 1 year in a customer‑service role.
• Ability to multitask across multiple systems while engaging with customers.
• Typing speed 30–45 WPM.
• Fluent in English (spoken and written).
• Proficiency with Windows PC applications and ability to learn new systems.
• Basic knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint).
• Strong organizational and communication skills.
• Customer‑focused mindset: empathetic, patient, and responsive.
• Reliable attendance and punctuality.
• Strong problem‑solving and decision‑making abilities.
• Ability to thrive in a fast‑paced, dynamic environment.
• Excellent interpersonal skills and team collaboration.

Preferred Qualifications

• Associate’s degree or higher.
• Experience in banking or financial services.
• Proven data‑entry and professional writing skills.
• Bilingual in Spanish.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

• Paid Time Off, paid holidays.
• Incentives and rewards – cash bonuses and prizes.
• Health benefits – comprehensive medical, dental, and vision coverage after 60 days (full‑time); MEC plans after 30 days for all employees.
• Retirement savings programs.
• Disability insurance.
• Life insurance.
• Supplemental insurance – accident and critical illness.
• Career growth – internal promotion opportunities.
• Paid training.
• Casual dress code.

EEO Statement

MCI is an equal‑opportunity employer that embraces diversity and provides a work environment free from discrimination.