Bilingual Customer Service Representative - Consumer Lending

Community Choice Financial Family of Brands; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands in Indianapolis is seeking a bilingual Customer Service Representative to help underbanked consumers access short-term credit and financial services. You will support Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education in a fast-paced branch setting.

You will follow strict compliance and documentation standards while delivering friendly, accurate service.

Qualifications

• Bilingual English/Spanish required to support Spanish- and English-speaking customers.
• Experience in customer service in financial services is a plus.
• Ability to explain loan products, payments, and account inquiries while maintaining compliance.

Responsibilities

• Assist customers with loan applications, account inquiries, payments, and product education.
• Maintain strict compliance and documentation standards.
• Provide friendly, accurate service and contribute to training and advancement opportunities.

Skills

Bilingual English/Spanish

Customer service

Job description

Community Choice Financial Family of Brands seeks a bilingual Customer Service Representative to support underbanked consumers with short-term credit and financial services. In this fast-paced branch role, you will assist Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education. You’ll follow strict compliance and documentation standards while delivering friendly, accurate service. We offer training, performance incentives, and advancement opportunities in consumer lending, operations, and leadership within a performance-driven, customer-focused culture.