Bilingual Customer Service Representative - Consumer Lending

Community Choice Financial Family of Brands; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training

Performance incentives

Advancement opportunities

Job summary

Community Choice Financial Family of Brands is seeking a bilingual Customer Service Representative to assist underbanked consumers with loan applications, account inquiries, payments, and product education in a fast-paced branch setting.

This entry-level role emphasizes compliance and friendly, accurate service, with training, performance incentives, and opportunities to advance within consumer lending and operations.

Qualifications

• Bilingual in English and Spanish required.
• Experience in customer service preferred.

Responsibilities

• Assist customers with loan applications, account inquiries, payments, and product education.

Skills

Bilingual (English/Spanish)

Customer service

Job description

Community Choice Financial Family of Brands seeks a bilingual Customer Service Representative to support underbanked consumers with short-term credit and financial services. In this fast-paced branch role, you will assist Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education. You’ll follow strict compliance and documentation standards while delivering friendly, accurate service. We offer training, performance incentives, and advancement opportunities in consumer lending, operations, and leadership within a performance-driven, customer-focused culture.