Bilingual Field Service Dispatcher – English/Spanish

Elite Service Experts, Inc.; Sacramento (CA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Job summary

Elite Service Experts, Inc. seeks a bilingual CCR/Dispatcher to support daily operations, act as a main contact for customers and technicians, and assign the best-fit technician for each call.

Spanish-English translation is a daily requirement in the field and shop, ensuring clear communication across crews and supervisors. The role emphasizes critical thinking, teamwork, and a customer-first approach, with responsibilities spanning scheduling, debriefing, and payment collection in a busy

Qualifications

• High school diploma.
• Some service industry dispatching and time management experience.
• Strong English and Spanish communication ability, including legible handwriting and translating verbally and in written form.
• Customer Service experience required.
• Service Titan software experience preferred.
• Excel software knowledge preferred.
• Apple and Microsoft experience preferred.

Responsibilities

• Memorize and uphold our company Mission Statement and Core Values.
• Assist in taking all incoming client calls; ensure first impression is positive and client-focused.
• Answer the phone before the third ring using the approved greeting.
• Schedule or dispatch workers, crews, equipment, or service vehicles as requested.
• Debrief technicians after each call and ensure payment collection.
• Address questions or requests for service with customers or supervising personnel.
• Receive and prepare work orders/proposals.
• Translate/relay work orders and information between Spanish and English.
• Record and maintain files of customer requests, work or services performed, charges, timecards, and other dispatch information in Service Titan.
• Additional duties as assigned.

Skills

English proficiency

Spanish communication

Customer service

Time management

Education

High school diploma

Tools

Service Titan

Excel

Apple OS

Microsoft Office

Job description

Elite Service Experts, Inc. seeks a bilingual CCR/Dispatcher to support daily operations, act as a main contact for customers and technicians, and assign the best-fit technician for each call.

Spanish-English translation is a daily requirement in the field and shop, ensuring clear communication across crews and supervisors. The role emphasizes critical thinking, teamwork, and a customer-first approach, with responsibilities spanning scheduling, debriefing, and payment collection in a busy