Bilingual Lead Dispatcher - 24/7 Operations

Infina Health; Reading (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

Infina Health is seeking a reliable Dispatcher to support 24/7 operations. You will receive requests, transmit messages, and track vehicles, ensuring timely communications and calm handling of emergencies.

The ideal candidate is an excellent communicator with strong multi-tasking abilities, fluent in English and Spanish, and capable of coordinating crews and deliveries with minimal supervision.

Qualifications

• Proven experience as dispatcher or relevant position.
• Fast typing with experience in data entry.
• Knowledge of procedures and guidelines for emergency situations.
• Proficient in English and Spanish (oral and written).
• Outstanding organizational and multitasking abilities.
• Active listener with excellent communication skills.

Responsibilities

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

Dispatcher experience

Data entry

Emergency procedures

Bilingual EN/ES

Multitasking

Communication

Job description

Infina Health is seeking a reliable Dispatcher to support 24/7 operations. You will receive requests, transmit messages, and track vehicles, ensuring timely communications and calm handling of emergencies.

The ideal candidate is an excellent communicator with strong multi-tasking abilities, fluent in English and Spanish, and capable of coordinating crews and deliveries with minimal supervision.