Bilingual Field Ops Leader — Build Top Teams

Molly Maid of Northwest Dallas County; Garland (TX); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Bonus

Company vehicle

Paid training

Paid holidays

Paid vacation

Career advancement

Monthly incentives

Job summary

Molly Maid of Northwest Dallas County is seeking a hands-on Bilingual Field Operations Manager to lead and develop Home Service Professionals in a field-based role. You will coach performance, ensure staffing and training, and maintain service standards while working closely with operations and office staff.

The role demands in-field leadership, strong communication in English and Spanish, and the ability to manage performance while driving customer satisfaction.

Qualifications

• Fluent English and Spanish.
• At least 5 years of experience directly supervising frontline employees or teams.
• Demonstrated experience coaching employees and managing performance.

Responsibilities

• Lead, coach, and develop frontline employees.
• Train and onboard new HSPs and team members.
• Work alongside field staff in the field when needed.
• Provide real-time coaching on cleaning quality, productivity, safety, and customer service.
• Set clear expectations and hold employees accountable.
• Recognize and reinforce strong performance.
• Help build a positive, respectful, and team-oriented workplace.
• Monitor performance, attendance, productivity, and quality.
• Identify performance issues early and address them consistently.
• Recruit, interview, and help hire frontline staff.
• Support daily launch and operation of cleaning teams.
• Deliver supplies and equipment and conduct quality inspections.
• Coach HSPs on customer communication and service standards.

Skills

Bilingual (English/Spanish)

Leadership

Coaching

Tools

Microsoft Office

Job description

Molly Maid of Northwest Dallas County is seeking a hands-on Bilingual Field Operations Manager to lead and develop Home Service Professionals in a field-based role. You will coach performance, ensure staffing and training, and maintain service standards while working closely with operations and office staff.

The role demands in-field leadership, strong communication in English and Spanish, and the ability to manage performance while driving customer satisfaction.