Remote Eligibility Verification Specialist (FEHB/PSHB)

Maximus; Dover (DE); Remote; USD 23,000 - 25,000; Full time

Job summary

Maximus is seeking an Eligibility Verification Specialist to support the FEHB Protections Act Compliance and Verification Program for OPM. This CSR II role acts as frontline customer service for FEHB/PSHB enrollees, handling inbound calls about dependent eligibility verification, required documents, submission deadlines, and portal access.

Remote work is available within 50 miles of McAllen, TX. This position is contingent upon contract award, with a stated hourly range of $16.44–$18.40 per hour.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.

Responsibilities

• Provides customer service for basic inquiries via telephone, email, chat, or letters.
• Handles routine calls and may deviate from standard scripts as needed.
• Uses a computerized system to track, gather information and troubleshoot.
• Provides feedback on call trends and training needs; escalates complex questions as needed.
• Assists enrollees with Portal access, login issues, and document uploads using approved scripts.

Skills

Customer service

Telephone support

Portal access

Case documentation

Education

High School diploma or equivalent

Job description

Maximus is seeking an Eligibility Verification Specialist to support the FEHB Protections Act Compliance and Verification Program for OPM. This CSR II role acts as frontline customer service for FEHB/PSHB enrollees, handling inbound calls about dependent eligibility verification, required documents, submission deadlines, and portal access.

Remote work is available within 50 miles of McAllen, TX. This position is contingent upon contract award, with a stated hourly range of $16.44–$18.40 per hour.