Bilingual Eye Care Contact Center Specialist

Mittleman Eye Center Pa; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Eye care product/service discounts

Bonus sales incentives

Job summary

Mittleman Eye Center Pa in West Palm Beach, FL seeks a full-time Contact Center Specialist to handle patient inquiries by phone and digital channels while maintaining the call center database. You will verify demographics, assist with scheduling, and support billing processes in a fast-paced environment.

The role emphasizes accuracy, empathy, and clear communication with patients, colleagues, and insurers. A high school diploma and 2+ years in customer service are preferred, with bilingual

Qualifications

• High School Diploma or equivalent with at least 2 years of customer service or sales experience.
• Associate degree with 1 year of experience.
• Experience in medical billing or healthcare customer service is preferred.
• Strong attention to detail and accuracy in data entry and records.
• Experience interacting with patients, colleagues, and insurance providers is a plus.
• Prior receptionist experience is preferred.
• Knowledge of medical terminology is a plus.
• Additional certification or training in medical billing or healthcare administration is a plus.

Responsibilities

• Maintain call center database by answering and verifying information.
• Answer inbound calls and place outbound calls promptly.
• Verify patient identity and demographics in the system.
• Respond to inquiries via Text, Faxes, Emails and other channels.
• Meet or exceed daily call targets set by the organization.
• Assist with patient registration, scheduling and confirmations.
• Verify insurance information with carriers and systems.
• Accept payments for physician services.
• Provide admin support to billing and clerical tasks as needed.
• Route calls to appropriate departments when necessary.
• Dispatch emergency messages to on-call personnel as required.
• Transmit required information to patient EHR.
• Arrange follow-up visits and referral appointments.
• Perform other duties as assigned.

Skills

Customer service

Sales

Detail oriented

Multitasking

Communication

Bilingual

Education

High School diploma

Associate degree

Job description

Mittleman Eye Center Pa in West Palm Beach, FL seeks a full-time Contact Center Specialist to handle patient inquiries by phone and digital channels while maintaining the call center database. You will verify demographics, assist with scheduling, and support billing processes in a fast-paced environment.

The role emphasizes accuracy, empathy, and clear communication with patients, colleagues, and insurers. A high school diploma and 2+ years in customer service are preferred, with bilingual