Patient Care Call Center Specialist – Eye Care

Delray Eye Associates PA; Delray Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Optical

401K

Short term disability

Life insurance

Paid holidays

Paid time off

Parking

Job summary

Delray Eye Associates is seeking energetic, compassionate professionals for a Call Center Representative role in Delray Beach, FL. Join a leading ophthalmology practice committed to outstanding patient service and team growth.

You will handle inbound/outbound calls, document interactions, and stay informed about our products, services, and policies. Prior call center or medical experience is helpful; insurance knowledge is a plus, with strong communication and problem-solving skills expected.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Previous experience in customer service or call center is preferred but not required.
• Knowledge of medical and vision insurance preferred.
• Experience with EMR/EHR and NextGen is preferred but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to stay calm under pressure.
• Adaptability and a willingness to learn and grow within the organization.

Responsibilities

• Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information.
• Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately.
• Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients.
• Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date.
• Follow established call center protocols and procedures to maintain the highest quality standards in patient care.
• Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment.
• Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance.

Skills

Customer service

Call center

Communication

Education

High school diploma

Tools

EMR/EHR

NextGen

Job description

Delray Eye Associates is seeking energetic, compassionate professionals for a Call Center Representative role in Delray Beach, FL. Join a leading ophthalmology practice committed to outstanding patient service and team growth.

You will handle inbound/outbound calls, document interactions, and stay informed about our products, services, and policies. Prior call center or medical experience is helpful; insurance knowledge is a plus, with strong communication and problem-solving skills expected.