Medical Contact Center Specialist - Patient Care & Billing

Mittleman Eye Center; West Palm Beach (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Generous benefits package

Paid time off

Paid holidays

Eye product discounts

Zusammenfassung

Mittleman Eye Center in West Palm Beach, FL is seeking a Contact Center Specialist to handle patient inquiries, manage calls, and maintain the call center database.

The ideal candidate has strong customer service, data entry accuracy, and bilingual skills; healthcare experience is a plus. This is a full-time role with benefits and opportunities to contribute to the patient experience.

Qualifikationen

• High School Diploma or equivalent with at least 2 years of customer service or sales experience.
• Associate degree with 1 year of experience.
• Experience in medical billing or healthcare customer service is preferred.
• Knowledge of medical terminology is a plus!
• Additional certification or training in medical billing or healthcare administration is a plus!

Aufgaben

• Handle inbound calls and assist patients with inquiries.
• Maintain call center database by updating records and verifying information.
• Verify patient identity and demographics and update the system accordingly.
• Respond to inquiries via Text, Faxes, Emails and other company channels.
• Assist with patient registration, scheduling and confirming appointments.

Kenntnisse

Customer service

Data entry

Communication

Attention to detail

Multitasking

Bilingual

Medical terminology

Phone support

Team player

Ausbildung

High School Diploma or equivalent

Associate degree

Tools

EHR systems

Insurance verification system

Billing software

Jobbeschreibung

Mittleman Eye Center in West Palm Beach, FL is seeking a Contact Center Specialist to handle patient inquiries, manage calls, and maintain the call center database.

The ideal candidate has strong customer service, data entry accuracy, and bilingual skills; healthcare experience is a plus. This is a full-time role with benefits and opportunities to contribute to the patient experience.