Spanish-Speaking Enterprise Success Manager

Centrical; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Centrical is seeking a Customer Success Manager to lead a strategic portfolio of 6-10 Enterprise Accounts across implementation, renewal, and expansion. You will build relationships with customer stakeholders, drive adoption, and collaborate with Sales, Marketing, and Product to deliver measurable value.

The role requires 3-5 years of customer management experience, strong analytical and negotiation skills, and a track record of influencing C-level executives.

Qualifications

• 3-5 years of customer management experience leading a $1-5M portfolio with renewals/expansion.
• Comfortable discussing commercial and technical topics and negotiating with senior executives.
• Deep quantitative analysis skills with business insight and judgment.
• Ability to rapidly develop creative business solutions for complex problems.
• Experience with Salesforce, Excel, Jira, Zendesk, Google Apps, BI tools, SQL queries.
• Thrives in a fast-growing startup, entrepreneurial, and highly collaborative.
• Experience in globally dispersed, multilingual teams.
• Strong presentation skills and credibility with C-level executives.
• Excellent written and verbal communication skills.
• BA or BS required.

Responsibilities

• Manage a portfolio of 6-10 Enterprise Accounts across all stages from implementation through expansion and retention.
• Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk post-sale.
• Develop deep knowledge of customers' business and organize relationships with key stakeholders to secure renewals and drive expansion.
• Collaborate with customers to create success plans addressing business needs and measuring performance.
• Leverage successful execution and relationships to convert customers to evangelists and partners.
• Show customers how Centrical product evolution enhances functionality for evolving needs.
• Collaborate with Sales, Marketing, Product, and Partners to share best practices and identify new business needs.
• Monitor utilization trends and perform health checks to identify product recommendations and R&D needs.
• Conduct monthly/quarterly strategic business reviews with stakeholders to drive alignment.

Skills

Customer management

Renewals & expansion

Executive communication

Quantitative analysis

Cross-functional collaboration

Relationship building

Education

BA or BS

Tools

Salesforce

Excel

Jira

Zendesk

Google Apps

BI tools

SQL queries

Job description

Centrical is seeking a Customer Success Manager to lead a strategic portfolio of 6-10 Enterprise Accounts across implementation, renewal, and expansion. You will build relationships with customer stakeholders, drive adoption, and collaborate with Sales, Marketing, and Product to deliver measurable value.

The role requires 3-5 years of customer management experience, strong analytical and negotiation skills, and a track record of influencing C-level executives.