Bilingual Enrollment Services Specialist

Milwaukee Area Technical College; Milwaukee (WI); Presencial; USD 21 000 - 36 000; Tempo integral

Resumo da oferta

Milwaukee Area Technical College (MATC) is seeking an Associate, Enrollment Services to provide comprehensive support in enrollment, course selection, and funding for adult education students. The role involves scheduling appointments, processing documents, and ensuring a seamless service experience within Community Education Hubs.

This in-person position requires bilingual English and Spanish fluency, strong customer service, and office administration skills to promote student retention and

Qualificações

• High school diploma or GED required.
• At least three years of administrative and data entry experience.
• Language requirements: bilingual in English and Spanish.

Responsabilidades

• Enrollment Processing & Documentation: Handle enrollment paperwork, review registrations and transcripts, and prepare for scanning.
• Student Support & Communication: Provide daily customer service, assist with Blackboard and Self-Service, respond to inquiries.
• Service Request Troubleshooting: Resolve issues in application processing, course selection, and registration.
• Operational Support: Process mail and inquiries, maintain grant tracking databases, coordinate testing schedules.
• Ethics and Confidentiality: Maintain confidentiality and adhere to ethical standards.
• Collaborative Teamwork: Build positive relationships with staff, students, and external partners.
• Continuous Learning & Professional Development: Stay updated on best practices in higher education and participate in relevant trainings.
• Other duties: Perform related tasks to support division objectives.

Conhecimentos

Bilingual English/Spanish

Customer service

Office administration

Data entry

Problem solving

Formação académica

HS diploma or GED

Associate degree preferred

Ferramentas

Google Workspace

Student information systems

Descrição da oferta de emprego

Milwaukee Area Technical College (MATC) is seeking an Associate, Enrollment Services to provide comprehensive support in enrollment, course selection, and funding for adult education students. The role involves scheduling appointments, processing documents, and ensuring a seamless service experience within Community Education Hubs.

This in-person position requires bilingual English and Spanish fluency, strong customer service, and office administration skills to promote student retention and