Student Service Specialist, Academic Support

Milwaukee Area Technical College; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Milwaukee Area Technical College (MATC) is hiring within the Academic Support Division to retain students and support their success on campus.

Under supervision, you will lead academic support centers, develop workshops, advise students on schedules and career planning, and coordinate tutoring staff and activities. This role emphasizes equity, inclusion, and effective collaboration across campus partners.

Qualifications

• Requires a Bachelor's degree in Education, the Behavioral Sciences, or related field with an emphasis in communications.
• Minimum two years of occupational experience in adult education tutoring or related field preferred.
• Bilingual Spanish preferred; CRLA certification or equivalent preferred.

Responsibilities

• Lead the Academic Support Centers and staff as a team.
• Carry out case management and activities to retain students.
• Advise students in developing class schedules and career planning.
• Conduct individualized job search sessions and assist with interview skills.
• Develop workshops to promote student retention and success.
• Maintain data and prepare worksheets and reference materials.
• May liaise with faculty and coordinate student workers.
• Ensure compliance with state, federal, and accreditation standards.

Skills

Student counseling

Workshop facilitation

Program retention strategies

Interpersonal communication

Diversity & inclusion

Education

Bachelor's degree in Education or Behavioral Sciences or related field

Tools

Office software

Job description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we shared and committed to eliminating equity gaps in higher education for both students and employees. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under general supervision of the District Manager, Tutoring Services and Academic Support, initiates and carries out a variety of activities designed to retain students. Work is generally diversified, requiring the ability to analyze data and situations, exercise judgment, and make decisions within established procedures. Supervision received is general in nature using established policies and general objectives occasionally referring to supervisor for policy clarification or interpretation; may work with other professionals in a team.

• Assists the Manager and/or Coordinator in leading the staff in the Academic Support Centers and subject areas as a team.
• Carries out case management and other activities designed to retain students.
• Identifies students in need of career planning, special accommodations, and/or counseling.
• Assist in the development and presentation of workshops designed to retain students, such as time management and personal development topics.
• Advises and assists students in developing class schedules through identification of course availability, program changes, filled programs, and so forth.
• May provide information to students related to interviewing and job search techniques; conducts individualized job search sessions.
• May assist with interest, aptitude, and achievement testing.
• Develops strategies and anticipates learning outcomes to help students accomplish their academic goals.
• Encourages learning and study skill behaviors that help students to accomplish their academic goals.
• Provides support for standard office software applications and specialized software as related to the center’s specialty.
• Assists the Coordinator and staff with the up‑keep of center and other spaces assigned; establishes and enforces regulations related to center and the equipment used; maintains inventory of supplies and equipment; assists with purchasing equipment and/or materials.
• Assists with recruitment, interviewing, application, hiring, and training of tutors.
• Maintains data pertaining to a regional campus center; prepares related worksheets, study guides and reference materials.
• May act as liaison between students and faculty.
• May assist in the coordination of activities of student workers assigned to the center.
• May serve on MATC committees and task forces.
• May serve as advisor for student groups.
• Participates in in‑service training, workshops, and other educational activities as required or assigned
• Performs related duties as required or assigned.

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Education: Requires a Bachelor's degree in Education, the Behavioral Sciences, or other relevant field with an emphasis in communications;

Experience: a minimum of two (2) years occupational experience in an adult education tutoring setting; or any equivalent combination of education, training, and occupational experience.

Preferred: bilingual Spanish; College Reading and Learning Association (CRLA) certification or equivalent

Required Knowledge, Skills, and Abilities:

• General knowledge of post secondary entry admissions and procedures.
• Ability to relate effectively to students from diverse socioeconomic and cultural backgrounds.
• Working knowledge of communities of color, community‑based organizations, and agencies and the services they provide at the local, state and federal level.
• Ability to communicate effectively through both oral and written means.
• May require bilingual communication both oral and written.
• Ability to make presentations and conduct workshops.
• Ability to establish and maintain effective working relationships with MATC staff, faculty, students, representatives from outside agencies, business community and the general public.
• Ability to work independently and as part of a team.
• Ability to access and disseminate information using computers and office technologies.
• Demonstrated ability in taking the initiative to improve customer service and project management.
• Experience working with diversity, equity and inclusion.

Start Date: This position supports the Academic Support Division and is available to start as soon as possible.

Hours: 100% IN PERSON 38.75 hours per work week year round position. Please view work schedule below. This limited‑term assignment is funded through 06/30/2027. If there is a substantial reduction in funding or if funding ceases, the position and your employment may end.

Work Schedule

• Milwaukee: 10:30 am to 7 pm
• Milwaukee: 10:30 am to 7 pm
• Mequon: 10:30 am to 7 pm
• Mequon: 9:30 am to 6 pm
• Mequon: 8:00 am to 4:30 pm

Location: 100% ON SITE primarily based out of our Downtown and Mequon campuses

Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Compensation: Salary is determined by years of experience credit and internal salary equity. Salary determination will be only based on years of credited experience that is listed on the job application, please include complete work history. Hourly pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal equity, and a review of the applicant's employment and educational background as listed on the job application.

EEO: Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail].