Associate, Enrollment Services (Full-Time) ELL Grant Funded Bilingual Preferred

Milwaukee Area Technical College; Milwaukee (WI); Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Milwaukee Area Technical College is hiring an Associate, Enrollment Services to assist with course selection, registration, and funding for adult learners. The role handles enrollment docs, scheduling, and site navigation with emphasis on retention and a seamless service experience.

This grant-funded position runs through 6/30/27 and is in-person, 40 hours per week. Starting immediately, the role requires independent judgment and strong communication skills to respond to inquiries, coordinate

Qualificações

• High school diploma or GED required; three years of admin and data entry experience.
• Associate’s degree or higher preferred; bilingual ability is highly preferred.

Responsabilidades

• Processes enrollment-related paperwork and validates student documents.
• Provides daily customer service and technical assistance to students.
• Resolves service requests related to applications, testing, courses, and registration.
• Supports daily office operations and maintains grant tracking databases.
• Maintains confidentiality and professional conduct with diverse stakeholders.

Conhecimentos

Independent judgment

Analytical skills

Decision-making abilities

Customer service

Communication

Teamwork

Organizational skills

Attention to detail

confidentiality

Problem solving

Formação académica

High school diploma or GED

Associate's degree or higher

Ferramentas

Google Suite

Spreadsheets

Descrição da oferta de emprego

Description

DescriptionUnder the direction of the Dean of Community Education, theAssociate, Enrollment Services, provides comprehensive support incourse selection, registration, and funding for adult basiceducation students. The role is responsible for schedulingappointments, MATC site navigation, processing documents, andensures a seamless service experience. Promotes student retentionand completion and will be located within the Community EducationHubs.

Note: This is a grant-funded position. Funding for this positionis contingent upon the terms of the grant. This position is fundedthrough 6/30/27.

Work is detailed and diversified requiring independent judgment,analytical skills, and decision-making abilities according toestablished practices and procedures. Supervision received isgeneral in nature using established procedures and generalobjectives and limited to problems or unusual conditions. Worksboth independently and with staff in a teamwork approach.

Milwaukee Area Technical College (MATC) is Wisconsin's largest andmost diverse technical college, offering 170+ high-quality programsthat connect students to a career in as little as one to two years.The college also offers a less expensive path to a four-yeardegree. MATC is transforming lives, industry and our community bypreparing students today for the careers of tomorrow. Together, weare meeting the needs of the community we share and are focused onstudents with the greatest needs. We are seeking passionateindividuals to join our team who shares the same passion in servingthis purpose. Learn more about MATC at www.matc.edu .

Characteristic Duties and Responsibilities

• Enrollment Processing & Documentation: Providesday-to-day processing of enrollment-related paperwork. Processes,prepares, and validates student documents relating to all aspectsof the enrollment process. Reviews student enrollment documents(registrations, drop/adds, high school/college transcripts) toprepare for scanning. Completes student registration.
• Student Support & Communication: Provides dailycustomer service and technical assistance to students, includingsupport with Blackboard, Self-Service, and password resets.Responds to inquiries via phone, email, and in-person, and conductsregular follow-up to ensure student needs are met. Refers studentsto appropriate MATC support services and community resources,offering retention-focused solutions. Applies knowledge of StudentServices and Academic procedures to share relevant information withdiscretion.
• Service Request Troubleshooting: Resolves andtroubleshoots problems in daily processing of service requestsrelated to application processing, testing, course selection, andregistration.
• Operational Support: Supports daily office operations byprocessing mail, email, and inquiries from internal and externalsources. Maintains electronic databases for grant tracking,coordinates testing schedules with instructors, and participates incampus and college initiatives.
• Ethics and Confidentiality: Practices honesty bydemonstrating a consistent and uncompromising adherence to strongmoral and ethical principles, values, truthfulness, and accuracy inall actions. Addresses all student and employee behavior in aconfidential and respectful manner.
• Collaborative Teamwork: Establishes, maintains, andenhances positive working relationships with staff, faculty,students, administrators, and vendors.
• Continuous Learning & Professional Development:Maintains current knowledge of best practices and standards inhigher education with an emphasis on community colleges. Activelyparticipates in applicable workgroups, trainings, workshops,seminars, committees and professional associations or conferencesto promote continuous learning.
• Other duties: Performs other related duties within thescope of the position as required for the efficient operation ofthe division and to support institutional objectives.

Qualifications

Compliance with all state, federal, and accreditationstandards/requirement, as well as all MATC policies andprocedures.

Must meet ALLof the requirements listed below:

• High school diploma or GED equivalent AND;
• At least three (3) years of administrative and data entry typeoffice experience

Preferred Minimum Education and Experience

• Associate's degree or higher with course work in business, orrelated field; AND
• At least two (2) years of administrative and data entry typeoffice experience
• Bilingual English and another language (i.e. Spanish, Hmong,Arabic, Dari, Burmese, Russian etc.) fluency (able to read, write,and speak in both languages) is highly preferred.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of District policies and procedures; ability tointerpret and communicate admissions, financial aid, registrationprocesses and guided pathway programs.
• Ability to assemble, organize and maintain complex records anddata and prepare reports from such data.
• Ability to respond professionally to inquiries, complaints andinformation from various stakeholders.
• Experience utilizing record keeping and experience withdocument maintenance, retention and organization protocols.
• Ability to overcome obstacles by engaging internal and externalresources.
• Ability to complete projects in a higher educationsetting.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively through both oral andwritten means including public speaking and presentation skills.
• Ability to establish, collaborate and maintain effective workrelationships with students, faculty, staff, representatives ofoutside agencies, and the general public.
• Ability to convey an image of professionalism and dedication inwork related activities.
• Ability to work with culturally diverse student and employeepopulations.
• Proficiency in the use of computers and software specific toposition, including spreadsheets and Google Suite.
• Ability to successfully work independently.

Supplemental Information

Start Date: This position supports the Community EducationDepartment and is available to start immediately. Note: This isa ELL Leadership grant-funded position. Funding for this positionis contingent upon the terms of the grant. This position is fundedthrough 6/30/27.

Job Parameters: This is 40 hour a week, year round, 100% INPERSON position. NOT available for hybrid or virtualhours.

Hours: The hours would be 8am to 4:30pm on some days and9:30am to 6pm on others. During busy registration months, we alsohave Associate Enrollment Specialist work 11am to 8pm to helpaccommodate the PM students.

Location: B ased out of our Oak Creek campushowever may have to flex to other locations based on departmentalneed and with notification . All work must be performed in thestate of Wisconsin.

Salary

Salary is determined by years of experience creditand internal salary equity. Salary determination will be only basedon years of credited experience that is listed on the jobapplication, please include complete work history.

Compensation

Hourly pay rates are listed up to themidpoint of the range and placement is determined based on years ofexperience, internal equity, and a review of the applicant'semployment and educational background as listed on the jobapplication.

EEO

Milwaukee Area Technical College will not discriminateagainst any employee, applicant for employment, student, orapplicant for admission on the basis of race, color, nationalorigin, ancestry, sex, sexual orientation, creed, religion,political affiliation, marital status, parental status, pregnancy,disability, age, membership in any reserve component of the armedforces, union affiliation, arrest and conviction record, or anyother protected category under applicable local, state or federallaw. Reasonable accommodations will be provided for qualifiedindividuals with disabilities. If you have a disability and needspecial accommodation for the application process, please contactour office at 414-297-6529 (Wisconsin Relay System: 711) or [e-mail] .