Academic Support Specialist (Full-Time)

Milwaukee Area Technical College; Oak Creek (WI); On-site; USD 48,000 - 70,000; Full time

Job summary

Milwaukee Area Technical College seeks an AEFL program coordinator to support students, faculty and staff across campus sites in Oak Creek. You will coordinate tutoring, placement, referrals to postsecondary programs and aid navigation, driving student success.

Ideal candidates hold a bachelor’s degree and 3+ years in student-facing roles, with strong data reporting and collaboration skills. This is a 100% in-person role in Wisconsin.

Qualifications

• Bachelor’s degree or higher with emphasis in Higher Education, Education Administration, Adult Education or Curriculum and Instruction or related field.
• At least three (3) total years of relevant experience.
• Master’s degree or higher... five (5) or more years of relevant experience.

Responsibilities

• Provides course placement, monitor grade level gains, case management for referrals to IET programs; transitions student to post-secondary program, and/or referral for job placement; conducts data collection and entry into the Online Client Report System; facilitates and administers TABE testing.
• Provides information about services available to students at MATC; collaborates with admissions, counselors and other professional personnel to monitor referrals and progress.
• Advises students on enrollment and program requirements; helps with financial aid applications; admissions and program registration.
• Coordinates activities to transition to Post Secondary programs and career readiness.
• Maintains records and prepares reports that capture testing, class recommendation, and registration information to include monitoring student attendance and student contact.

Skills

Community Based Education

Enrollment process

Academic case management

Diversity awareness

Communication skills

Independent work

Critical thinking

Education

Bachelor’s degree or higher

Master’s degree preferred

Tools

Student Information Systems

Microsoft Excel

Microsoft Word

Job description

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who share the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

Under the direction of the Dean, this position works with students, faculty, and staff in the Adult Education & Family Literacy (AEFL) Programs. Assist students, faculty, and staff at our campus locations as needed to coordinate academic and tutorial support as well as participate in related activities such as recruitment and retention. Work requires judgment, analysis, and decision-making according to established practices and procedures. Supervision received is general in nature and daily responsibilities are completed independently in coordination with the faculty, staff, and grant coordinator.

• Provides course placement, monitor grade level gains, case management for referrals to IET programs; transitions student to post-secondary program, and/or referral for job placement; conducts data collection and entry into the Online Client Report System; facilitates and administers TABE testing.
• Provides information about services available to students at MATC; collaborates with admissions, counselors and other professional personnel to monitor referrals and progress.
• Advises students on enrollment and program requirements; helps with financial aid applications; admissions and program registration. Informs students about program course availability, program changes, admissions, and registration. Coordinates activities to transition to Post Secondary programs and career readiness.
• Advises students with class selection; assesses test scores, reviews transcript and program plan, provides entry options, curriculum, academic and performance preparation.
• Provides individual student academic case management to support grade progression, registration, and academic service referrals to support course completion and graduation.
• Maintains records and prepares reports that capture testing, class recommendation, and registration information to include monitoring student attendance and student contact.
• Collaborates and supports assigned community based organizations (CBOs). Support may include but are not limited to assisting students with registration and program availability, providing orientation to new staff/faculty to grant guidelines and requirements, and ensuring organizations are adhering to guidelines.
• Coordinates tutoring and/or instructional support and distributes resource information for students enrolled in Basic Skills (Adult Education) at CBO sites based on class assignments and/or instructor's recommendations.
• Compiles, collects, submits, and presents center progress reports to administration through meetings and data generated reports. Complete reporting to meet grant requirements.
• Ensures delivery of excellent customer service, including face-to-face, telephone, electronic, and print transactions.
• Establishes, collaborates and maintains working relationships with students, faculty, administrative leadership and staff.
• Participates in meetings, workshops, seminars, and other professional activities
• Performs other related duties as required for the efficient operations of the division

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

MINIMUM REQUIRED QUALIFICATIONS

Education/Experience:

• Bachelor’s degree or higher with an emphasis in Higher Education, Education Administration, major course work in Adult Education or Curriculum and Instruction or related field.
• At least three (3) total years of relevant experience*

Preferred Education/Experience in addition to the minimum requirements listed above:

• Master’s degree or higher in Higher Education, Education Administration, major course work in Adult Education or Curriculum and Instruction or related field AND five (5) or more years of relevant experience*

*Relevant experience includes previous work in a (community based organization, high school or higher education) student facing position which directly provides support services which assist students achieve academic success.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of and experience with the goals and practices of Community Based Education.
• Knowledge of the student enrollment process.
• Knowledge and ability to provide academic case management services.
• Knowledge of and experience working with minority students from diverse socio-economic and cultural backgrounds
• Ability to utilize databases, student information systems and Microsoft Office Suite including Excel and Word and the initiative to apply queries and reports.
• Ability to establish and maintain effective working relationships with students, employees, outside governmental and community agencies, and the general public.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment.
• Ability to communicate effectively through both oral and written means.
• Ability to schedule work assignments to meet departmental needs and to maintain related records.
• Ability to work independently.
• Ability to think critically and apply problem resolution.

Start Date

This position supports the Community Education Division and is available to start as soon as possible.

Hours

This is a 100% IN PERSON 38.75 hours per work week year round position. The hours would be 8am to 4:30pm on some days and 9:30am to 6pm on others. During busy registration months we also have ASC's work 11am to 8pm to help accommodate the PM students.

Location

This is a 100% ON SITE primarily based out of our Oak Creek campus location with the ability to flex to other locations if needed occasionally. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Salary

Salary is determined by years of experience credit and internal salary equity. Salary determination will be only based on years of credited experience that is listed on the job application, please include complete work history.

Compensation

Hourly pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal equity, and a review of the applicant's employment and educational background as listed on the job application.

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail].