Academic Support Specialist (Full-Time)

Milwaukee Area Technical College; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Milwaukee Area Technical College (MATC) seeks dedicated staff to support the Adult Education & Family Literacy (AEFL) Programs. You will work with students, faculty and staff across campus locations to coordinate academic and tutorial support, participate in recruitment and retention, and manage referrals and data.

Under the Dean's direction, responsibilities include advising on enrollment, program requirements, and financial aid, as well as collaboration with admissions and counselors.

Qualifications

• Bachelor’s degree or higher with an emphasis in Higher Education, Education Administration, Adult Education or Curriculum and Instruction or related field.
• At least three (3) total years of relevant experience*

Responsibilities

• Coordinate academic and tutorial support for AEFL programs.
• Recruitment and retention activities.
• Assist students, faculty and staff at campus locations with program guidance and data collection.
• Provide information about services and monitor referrals.
• Advise students on enrollment, program requirements, and financial aid processes.
• Maintain accurate records and prepare reports as required for grants.

Skills

Community Based Education

Student enrollment process

Academic case management

Diversity and inclusion

Database usage

Microsoft Office

Communication skills

Education

Bachelor’s degree in Higher Education

Master’s degree in Higher Education or related field

Tools

Student information systems

Microsoft Office Suite

Job description

Milwaukee Area Technical College (MATC) is Wisconsin's largest andmost diverse technical college, offering 170+ high-quality programsthat connect students to a career in as little as one to two years.The college also offers a less expensive path to a four-yeardegree. MATC is transforming lives, industry and our community bypreparing students today for the careers of tomorrow. Together, weare meeting the needs of the community we share and are focused onstudents with the greatest needs. We are seeking passionateindividuals to join our team who share the same passion in servingthis purpose. Learn more about MATC at www.matc.edu.

Under the direction of the Dean, this position works with students,faculty, and staff in the Adult Education & Family Literacy(AEFL) Programs. Assist students, faculty, and staff at our campuslocations as needed to coordinate academic and tutorial support aswell as participate in related activities such as recruitment andretention. Work requires judgment, analysis, and decision-makingaccording to established practices and procedures. Supervisionreceived is general in nature and daily responsibilities arecompleted independently in coordination with the faculty, staff,and grant coordinator.

Characteristic Duties and Responsibilities

• Provides course placement, monitor grade level gains, casemanagement for referrals to IET programs; transitions student topost-secondary program, and/or referral for job placement; conductsdata collection and entry into the Online Client Report System;facilitates and administers TABE testing.
• Provides information about services available to students atMATC; collaborates with admissions, counselors and otherprofessional personnel to monitor referrals and progress.
• Advises students on enrollment and program requirements; helpswith financial aid applications; admissions and programregistration. Informs students about program course availability,program changes, admissions, and registration. Coordinatesactivities to transition to Post Secondary programs and careerreadiness.
• Advises students with class selection; assesses test scores,reviews transcript and program plan, provides entry options,curriculum, academic and performance preparation.
• Provides individual student academic case management to supportgrade progression, registration, and academic service referrals tosupport course completion and graduation.
• Maintains records and prepares reports that capture testing,class recommendation, and registration in formation to includemonitoring student attendance and student contact.
• Collaborates and supports assigned community basedorganizations (CBOs). Support may include but are not limited toassisting students with registration and program availability,providing orientation to new staff/faculty to grant guidelines andrequirements, and ensuring organizations are adhering toguidelines.
• Coordinates tutoring and/or instructional support anddistributes resource information for students enrolled in BasicSkills ( Adult Education ) at CBO sites based on class assignmentsand/or instructor's recommendations.
• Compiles, collects, submits, and presents center progressreports to administration through meetings and data generatedreports. Complete reporting to meet grant requirements.
• Ensures delivery of excellent customer service, includingface-to-face, telephone, electronic, and print transactions.
• Establishes, collaborates and maintains working relationshipswith students, faculty, administrative leadership and staff.
• Participates in meetings, workshops, seminars, and otherprofessional activities
• Performs other related duties as required for the efficientoperations of the division

Qualifications

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies andprocedures.

MINIMUM REQUIRED QUALIFICATIONS

Education/Experience:

• Bachelor’s degree or higher with an emphasis in HigherEducation, Education Administration, major course work in AdultEducation or Curriculum and Instruction or related field.
• At least three (3) total years of relevant experience*

Preferred Education/Experience in addition to the minimumrequirements listed above:

• Master’s degree or higher in Higher Education, Education Administration, major course work in Adult Education or Curriculum and Instruction or related field AND five (5) or more years of relevant experience*

*Relevant experience includes previous work in a (communitybased organization, high school or higher education) studentfacing position which directly provides support services which assist students achieve academicsuccess.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of and experience with the goals and practices of Community Based Education.
• Knowledge of the student enrollment process.
• Knowledge and ability to provide academic case management services.
• Knowledge of and experience working with minority students from diverse socio-economic and cultural backgrounds
• Ability to utilize databases, student information systems and Microsoft Office Suite including Excel and Word and the initiativeto apply queries and reports.
• Ability to establish and maintain effective working relationships with students, employees, outside governmental and community agencies, and the general public.
• Demonstrated ability to work effectively with people of diverse backgrounds and promote a positive working environment.
• Ability to communicate effectively through both oral and written means.
• Ability to schedule work assignments to meet departmental needs and to maintain related records.
• Ability to work independently.
• Ability to think critically and apply problem resolution.

Supplemental Information

Start Date: This position supports the Community Education Division and is available to start as soon as possible.

Hours: This is a 100% IN PERSON 38.75 hours per work week year round position. The hours would be 8am to 4:30pm on some days and 9:30am to 6pm on others. During busy registration months we also have ASC's work 11am to 8pm to help accommodate the PM students.

Location: This is a 100% ON SITE primarily based out of our Oak Creek campus location with the ability to flex to other locations if needed occasionally. Employees will conduct all work hours in the State of Wisconsin, performing work outside the state is strictly prohibited.

Salary: Salary is determined by years of experience credit and internal salary equity. Salary determination will be only based on years of credited experience that is listed on the job application, please include complete work history.

C compensation: Hourly pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal equity, and a review of the applicant's employment and educational background as listed on the job application.

EEO:

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email j [e-mail].