Bilingual Enrollment & Admin Specialist

ITAV; Chicago (IL); Hybrid; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Tuition assistance

PTO & holidays

Career growth opportunities

Job summary

ITAV CCS in Chicago, IL, seeks a Bilingual Enrollment & Administration Clerk to support enrollment, family engagement, and administrative operations at our Early Learning Center.

The role requires fluency in English and Spanish, strong organizational and customer-service skills, and experience with enrollment records, attendance, and reporting. Grant-funded work offers opportunities for growth and community impact.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of experience in enrollment, administration, customer service, or a related field.
• Fluency in spoken and written Spanish and English.
• Ability to translate documents and communicate effectively with Spanish-speaking families.
• Strong organizational, communication, and customer service skills.
• Proficiency with Google Suite and data management systems.
• Associate degree in Early Childhood Education, Business Administration, or related field (preferred).

Responsibilities

• Lead enrollment and ERSEA administration to maintain full program capacity.
• Guide families through the enrollment process and ensure all required documentation is collected and maintained.
• Ensure compliance with Head Start, Preschool for All, and other funding requirements.
• Maintain accurate enrollment, attendance, and eligibility records in designated systems.
• Monitor attendance and implement follow-up procedures for absenteeism.
• Prepare enrollment, attendance, and compliance reports as needed.
• Represent ITAV at community recruitment events and outreach activities.
• Translate enrollment materials and assist Spanish-speaking families throughout the enrollment process.
• Serve as the first point of contact for families, visitors, and staff.
• Answer phones, manage incoming communications, and direct inquiries appropriately.
• Provide verbal and written communication in both English and Spanish.
• Maintain a welcoming, organized, and professional reception area.
• Manage visitor sign-in procedures and building access protocols.
• Support file management and record retention in compliance with organizational policies.
• Assist with mail distribution, package deliveries, inventory management, and office organization.
• Provide administrative support to Site Directors and other school leaders.
• Support communication with families regarding enrollment, attendance, and school events.
• Partner with the Family Support team to connect families with available resources and services.
• Assist with family engagement activities, events, and parent meetings.
• Maintain accurate documentation of family interactions and support services.
• Serve as a language resource for Spanish-speaking families and community partners.
• Support site-based projects and organizational initiatives.
• Assist with data entry, reporting, and compliance documentation.
• Collaborate with staff across departments to ensure efficient operations.
• Perform additional duties as assigned to support site and organizational needs.

Skills

Bilingual communication English/SPAN

Organizational skills

Customer service

Data entry

Attention to detail

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Google Suite

Data management systems

Job description

ITAV CCS in Chicago, IL, seeks a Bilingual Enrollment & Administration Clerk to support enrollment, family engagement, and administrative operations at our Early Learning Center.

The role requires fluency in English and Spanish, strong organizational and customer-service skills, and experience with enrollment records, attendance, and reporting. Grant-funded work offers opportunities for growth and community impact.