Associate Enrollment Specialist (Full Time) Bilingual English/Spanish Required

Milwaukee Area Technical College; Milwaukee (WI); On-site; USD 21,000 - 36,000; Full time

Job summary

Milwaukee Area Technical College (MATC) is seeking an Associate, Enrollment Services to provide comprehensive support in enrollment, course selection, and funding for adult education students. The role involves scheduling appointments, processing documents, and ensuring a seamless service experience within Community Education Hubs.

This in-person position requires bilingual English and Spanish fluency, strong customer service, and office administration skills to promote student retention and

Qualifications

• High school diploma or GED required.
• At least three years of administrative and data entry experience.
• Language requirements: bilingual in English and Spanish.

Responsibilities

• Enrollment Processing & Documentation: Handle enrollment paperwork, review registrations and transcripts, and prepare for scanning.
• Student Support & Communication: Provide daily customer service, assist with Blackboard and Self-Service, respond to inquiries.
• Service Request Troubleshooting: Resolve issues in application processing, course selection, and registration.
• Operational Support: Process mail and inquiries, maintain grant tracking databases, coordinate testing schedules.
• Ethics and Confidentiality: Maintain confidentiality and adhere to ethical standards.
• Collaborative Teamwork: Build positive relationships with staff, students, and external partners.
• Continuous Learning & Professional Development: Stay updated on best practices in higher education and participate in relevant trainings.
• Other duties: Perform related tasks to support division objectives.

Skills

Bilingual English/Spanish

Customer service

Office administration

Data entry

Problem solving

Education

HS diploma or GED

Associate degree preferred

Tools

Google Workspace

Student information systems

Job description

Under the direction of the Dean of Community Education, the Associate, Enrollment Services, provides comprehensive support in course selection, registration, and funding for adult basic education students. The role is responsible for scheduling appointments, MATC site navigation, processing documents, and ensures a seamless service experience. Promotes student retention and completion and will be located within the Community Education Hubs.

NOTE: Language Requirements: This position requires applicants to be bilingual in English and Spanish (fluently be able to speak, read, and write in both languages).

Work is detailed and diversified requiring independent judgment, analytical skills, and decision-making abilities according to established practices and procedures. Supervision received is general in nature using established procedures and general objectives and limited to problems or unusual conditions. Works both independently and with staff in a teamwork approach.

Milwaukee Area Technical College (MATC) is Wisconsin's largest and most diverse technical college, offering 170+ high-quality programs that connect students to a career in as little as one to two years. The college also offers a less expensive path to a four-year degree. MATC is transforming lives, industry and our community by preparing students today for the careers of tomorrow. Together, we are meeting the needs of the community we share and are focused on students with the greatest needs. We are seeking passionate individuals to join our team who shares the same passion in serving this purpose. Learn more about MATC at www.matc.edu.

• Enrollment Processing & Documentation:Provides day-to-day processing of enrollment-related paperwork. Processes, prepares, and validates student documents relating to all aspects of the enrollment process. Reviews student enrollment documents (registrations, drop/adds, high school/college transcripts) to prepare for scanning. Completes student registration.
• Student Support & Communication:Provides daily customer service and technical assistance to students, including support with Blackboard, Self-Service, and password resets. Responds to inquiries via phone, email, and in-person, and conducts regular follow-up to ensure student needs are met. Refers students to appropriate MATC support services and community resources, offering retention-focused solutions. Applies knowledge of Student Services and Academic procedures to share relevant information with discretion.
• Service Request Troubleshooting:Resolves and troubleshoots problems in daily processing of service requests related to application processing, testing, course selection, and registration.
• Operational Support:Supports daily office operations by processing mail, email, and inquiries from internal and external sources. Maintains electronic databases for grant tracking, coordinates testing schedules with instructors, and participates in campus and college initiatives.
• Ethics and Confidentiality:Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness, and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.
• Collaborative Teamwork:Establishes, maintains, and enhances positive working relationships with staff, faculty, students, administrators, and vendors.
• Continuous Learning & Professional Development:Maintains current knowledge of best practices and standards in higher education with an emphasis on community colleges. Actively participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
• Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

Compliance with all state, federal, and accreditation standards/requirements, as well as all MATC policies and procedures.

Required Minimum Education and Experience:

Must meet ALL of the requirements listed below:

• High school diploma or GED equivalent AND;
• At least three (3) years of administrative and data entry type office experience, AND;
• Language Requirements: Must be bilingual in English and Spanish (fluently be able to speak, read, and write in both languages).

Preferred Minimum Education and Experience:

• Associate's degree or higher with course work in business, or related field; AND
• At least two (2) years of administrative and data entry type office experience, AND
• Language Requirements: Must be bilingual in English and Spanish (fluently be able to speak, read, and write in both languages).

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of District policies and procedures; ability to interpret and communicate admissions, financial aid, registration processes and guided pathway programs.
• Ability to assemble, organize and maintain complex records and data and prepare reports from such data.
• Ability to respond professionally to inquiries, complaints and information from various stakeholders.
• Experience utilizing record keeping and experience with document maintenance, retention and organization protocols.
• Ability to overcome obstacles by engaging internal and external resources.
• Ability to complete projects in a higher education setting.
• Ability to work in a fast‑paced environment.
• Ability to communicate effectively through both oral and written means including public speaking and presentation skills.
• Ability to establish, collaborate and maintain effective work relationships with students, faculty, staff, representatives of outside agencies, and the general public.
• Ability to convey an image of professionalism and dedication in work related activities.
• Ability to work with culturally diverse student and employee populations.
• Proficiency in the use of computers and software specific to position, including spreadsheets and Google Suite.
• Ability to successfully work independently.

Start Date:

This position supports the Community Education Department and is available to start immediately.

Job Parameters:

This is 40 hour a week, year round, 100% IN PERSON position. NOT available for hybrid or virtual hours.

Hours:

The hours would be 8am to 4:30pm on some days and 9:30am to 6pm on others. During busy registration months, we also have Associate Enrollment Specialist work 11am to 8pm to help accommodate the PM students.

Location:

Based out of our Walker's Square campus however may have to flex to other locations based on departmental need and with notification. All work must be performed in the state of Wisconsin.

Salary:

Salary is determined by years of experience credit and internal salary equity. Salary determination will be only based on years of credited experience that is listed on the job application, please include complete work history.

Compensation:

Hourly pay rates are listed up to the midpoint of the range and placement is determined based on years of experience, internal equity, and a review of the applicant's employment and educational background as listed on the job application.

EEO:

Milwaukee Area Technical College will not discriminate against any employee, applicant for employment, student, or applicant for admission on the basis of race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law. Reasonable accommodations will be provided for qualified individuals with disabilities. If you have a disability and need special accommodation for the application process, please contact our office at 414-297-6529 (Wisconsin Relay System: 711) or email [e-mail].