Bilingual Enrollment Coordinator - Home Care (Bronx)

Cooperative-Home-Care-Associates; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

Commuter benefits

Job summary

Cooperative Home Care Associates (CHCA) in Bronx, NY, seeks a Home Care Enrollment Coordinator to manage referral and enrollment for home care services. This in-person role supports clients, families, health plans, and referral sources to guide enrollment and resolve barriers.

The ideal candidate is organized, outgoing, customer-focused, and capable of handling multiple referrals while building community relationships. Weekly hours are 35; bilingual English/Spanish is required.

Qualifications

• Minimum of 2 years of intake or related experience preferred.
• Knowledge of Medicaid eligibility and entitlement programs.
• Bilingual English/Spanish is required.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational, time-management, and follow-up skills.
• Proficiency with Microsoft Office; familiarity with HHA Exchange or CRM systems preferred.

Responsibilities

• Manage prospective clients through the referral and enrollment process from initial contact through enrollment.
• Conduct introductory calls, explain enrollment requirements, and assist clients with required paperwork.
• Maintain regular follow-up with prospective clients, families, health plans, and referral sources.
• Track enrollment activity and maintain accurate documentation in databases and tracking systems.
• Identify and resolve issues that may delay or prevent enrollment.
• Assist prospective clients with Medicaid eligibility and enrollment, including applications and required documentation.
• Stay informed of Medicaid eligibility requirements and follow up with clients regarding changes in coverage.
• Build relationships with health plans, community organizations, and referral partners.
• Represent CHCA at community and outreach events to promote services and generate referrals.
• Support efforts to grow CHCA's client census, including private-pay referrals.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Relationship-building

Organization

Time management

Follow-up

Teamwork

Tools

Microsoft Office

HHA Exchange

CRM

Job description

Cooperative Home Care Associates (CHCA) in Bronx, NY, seeks a Home Care Enrollment Coordinator to manage referral and enrollment for home care services. This in-person role supports clients, families, health plans, and referral sources to guide enrollment and resolve barriers.

The ideal candidate is organized, outgoing, customer-focused, and capable of handling multiple referrals while building community relationships. Weekly hours are 35; bilingual English/Spanish is required.