Home Care Client Enrollment Coordinator

Cooperative-Home-Care-Associates; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

Commuter benefits

Job summary

Cooperative Home Care Associates (CHCA) in Bronx, NY, seeks a Home Care Enrollment Coordinator to manage referral and enrollment for home care services. This in-person role supports clients, families, health plans, and referral sources to guide enrollment and resolve barriers.

The ideal candidate is organized, outgoing, customer-focused, and capable of handling multiple referrals while building community relationships. Weekly hours are 35; bilingual English/Spanish is required.

Qualifications

• Minimum of 2 years of intake or related experience preferred.
• Knowledge of Medicaid eligibility and entitlement programs.
• Bilingual English/Spanish is required.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational, time-management, and follow-up skills.
• Proficiency with Microsoft Office; familiarity with HHA Exchange or CRM systems preferred.

Responsibilities

• Manage prospective clients through the referral and enrollment process from initial contact through enrollment.
• Conduct introductory calls, explain enrollment requirements, and assist clients with required paperwork.
• Maintain regular follow-up with prospective clients, families, health plans, and referral sources.
• Track enrollment activity and maintain accurate documentation in databases and tracking systems.
• Identify and resolve issues that may delay or prevent enrollment.
• Assist prospective clients with Medicaid eligibility and enrollment, including applications and required documentation.
• Stay informed of Medicaid eligibility requirements and follow up with clients regarding changes in coverage.
• Build relationships with health plans, community organizations, and referral partners.
• Represent CHCA at community and outreach events to promote services and generate referrals.
• Support efforts to grow CHCA's client census, including private-pay referrals.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Relationship-building

Organization

Time management

Follow-up

Teamwork

Tools

Microsoft Office

HHA Exchange

CRM

Job description

Company: Cooperative Home Care Associates

Location: Bronx, NY

Type: Full-time

Home Care Enrollment Coordinator

Location: Bronx, NY

Status: Full-Time -35 Hours Per Week (In-Person)

Cooperative Home Care Associates (CHCA) is seeking a Client Enrollment Coordinator to manage the referral and enrollment process for individuals seeking home care services. This position works closely with prospective clients, families, health plans, and referral sources to guide clients through enrollment, address barriers, and ensure timely follow-up.

The ideal candidate is organized, outgoing, customer-focused, and comfortable managing multiple referrals and building relationships within the community.

Key Responsibilities:

• Manage prospective clients through the referral and enrollment process from initial contact through enrollment.
• Conduct introductory calls, explain enrollment requirements, and assist clients with required paperwork.
• Maintain regular follow-up with prospective clients, families, health plans, and referral sources.
• Track enrollment activity and maintain accurate documentation in databases and tracking systems.
• Identify and resolve issues that may delay or prevent enrollment.
• Assist prospective clients with Medicaid eligibility and enrollment, including applications and required documentation.
• Stay informed of Medicaid eligibility requirements and follow up with clients regarding changes in coverage.
• Build relationships with health plans, community organizations, and referral partners.
• Represent CHCA at community and outreach events to promote services and generate referrals.
• Support efforts to grow CHCA's client census, including private-pay referrals.
• Perform other duties as assigned.

Required Qualifications:

• Minimum of 2 years of intake or related experience preferred.
• Knowledge of Medicaid eligibility and entitlement programs.
• Bilingual English/Spanish required.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational, time-management, and follow-up skills.
• Proficiency in Microsoft Office; experience with HHA Exchange, CRM, or similar healthcare systems preferred.
• Comfortable working with diverse communities and populations.
• Self-motivated, professional, outgoing, and results oriented.
• Ability to work independently and collaboratively as part of a team.
• Ability to work occasional weekends or on call as needed.

About CHCA

Cooperative Home Care Associates (CHCA) established in 1985, is a home health care services agency licensed by the New York State Department of Health, to provide paraprofessional services for elders and individuals living with physical disabilities in New York City. More than 1,700 home care workers are currently employed by CHCA, 98 percent of whom are Latina or African American women. As the largest worker-owned cooperative in the US, CHCA offers all employees the opportunity to purchase an equal ownership stake in the business. Today CHCA is one of the largest private-sector employers in the South Bronx and one of the largest women-and-minority-owned businesses in New York City.

Our Benefits

CHCA offers an attractive compensation package which includes, medical, dental, vision and company paid life insurance, paid time off, flexible spending accounts, commuter benefits program, long term disability, and 401K benefits as well as an excellent working environment.

At CHCA, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.