Bilingual Home Care Coordinator – Chinese/English (Brooklyn)

People-Care; New York (NY); On-site; USD 43,000 - 44,000; Full time

Job summary

People Care in Brooklyn, NY seeks a bilingual Chinese/English Home Care Coordinator for a full-time, on-site role. You will manage client cases, coordinate caregiver assignments, and ensure coverage and accurate EVV records.

The job requires Chinese/English fluency, strong communication, and experience with scheduling platforms. Responsibilities include matching clients with HHAs, maintaining records, and collaborating with clinical and billing teams to assure smooth operations.

Qualifications

• At least 1 year of experience in home care coordination, caregiver scheduling, or a related role.
• Fluency in Chinese (Mandarin or Cantonese) and English.
• Experience using HHAeXchange or a similar scheduling and EVV platform.
• Strong verbal and written communication skills in English for professional correspondence and documentation.
• Excellent organizational, time-management, and problem-solving skills.
• Ability to manage multiple client cases and competing priorities in a fast-paced environment.
• Strong attention to detail and the ability to maintain accurate records.
• Professional communication skills when working with clients, families, caregivers, and internal teams.
• Ability to work on-site at our Brooklyn office Monday through Friday.

Responsibilities

• Client Case Management & Service Coordination: Manage assigned client cases and coordinate services according to approved care needs.
• Match clients with appropriate Home Health Aides (HHAs) based on language requirements, location, availability, schedules, and client preferences.
• Maintain accurate client records, service authorizations, and case documentation.
• Communicate with clients and family members to address service needs and scheduling concerns.
• Caregiver Scheduling & Coverage: Monitor daily schedules, confirm next-day coverage, and fill open shifts as needed.
• Respond to caregiver call-outs, schedule changes, and no-call/no-show situations in accordance with company procedures.
• Coordinate replacement caregivers and communicate schedule updates to ensure continuity of care.
• HHAeXchange & EVV Management: Maintain accurate schedules and EVV records in HHAeXchange.
• Follow up on missed visits and resolve EVV discrepancies promptly.
• Ensure service records and related documentation are maintained according to company procedures.
• Communicate effectively in Chinese and English with clients, families, caregivers, and internal teams.

Skills

Bilingual Chinese/English

Strong communication

Organizational skills

Time management

Problem solving

Education

High school diploma

Tools

HHAeXchange

Job description

People Care in Brooklyn, NY seeks a bilingual Chinese/English Home Care Coordinator for a full-time, on-site role. You will manage client cases, coordinate caregiver assignments, and ensure coverage and accurate EVV records.

The job requires Chinese/English fluency, strong communication, and experience with scheduling platforms. Responsibilities include matching clients with HHAs, maintaining records, and collaborating with clinical and billing teams to assure smooth operations.