Bilingual Employee Benefits Service Rep

The Jonus Group; Irvine (CA); Hybrid; USD 62,000 - 80,000; Full time

Job summary

The Jonus Group is seeking a Bilingual Employee Benefits Service Representative in a hybrid Irvine location. The role focuses on delivering high-quality client support for employee benefits, resolving routine requests on eligibility, ID cards, and benefit portals, and processing life events in benefits systems.

Ideal candidates have at least 2 years in employee benefits, hold a Life & Health license, and are fluent in Spanish.

Qualifications

• Bilingual in Spanish is required.
• Minimum of 2 years of experience in employee benefits or a related field.
• Life & Health (L&H) license required.
• Proficiency in benefits platforms such as Ease, Employee Navigator, or Benefit Point.

Responsibilities

• Serve as frontline service resource for Employee Benefits clients, employees, and internal team members.
• Respond to routine service requests related to eligibility, ID cards, benefit portals, providers, and claims support.
• Process adds, terminations, and qualifying life events in carrier and benefits administration systems.
• Track service cases, maintain documentation, and follow through to resolution.
• Assist with billing discrepancies, eligibility updates, and carrier follow-up.
• Support open enrollment logistics, employee communications, and benefit-related inquiries.

Skills

Bilingual in Spanish

Customer service

Benefits administration

Prioritization

Tools

Ease

Employee Navigator

Benefit Point

Job description

Bilingual Employee Benefits Service Representative

Job Description

Seeking a dedicated and detail-oriented Bilingual Employee Benefits Service Representative to join a Employee Benefits team. This role is pivotal in providing exceptional service to clients, employees, and internal team members. The ideal candidate will be fluent in Spanish, possess a strong understanding of employee benefits platforms, and have a passion for delivering outstanding client support. This is a hybrid position, offering the flexibility to work from home on Mondays and Fridays, with in-office collaboration on Tuesdays through Thursdays.

Compensation Package

• Salary Range: $62,000 - $80,000 annually, based on experience and qualifications.
• Benefits: Comprehensive benefits package.
• Work Arrangement: Hybrid schedule (Monday & Friday remote, Tuesday-Thursday in-office).

Responsibilities

• Serve as a frontline service resource for Employee Benefits clients, employees, and internal team members.
• Respond to routine service requests related to eligibility, ID cards, benefit portals, providers, and claims support.
• Process adds, terminations, and qualifying life events in carrier and benefits administration systems.
• Track service cases, maintain documentation, and follow through to resolution.
• Assist with billing discrepancies, eligibility updates, and carrier follow-up.
• Support open enrollment logistics, employee communications, and benefit-related inquiries.

Qualifications/Requirements

• Language Skills: Bilingual in Spanish (required).
• Experience: Minimum of 2 years of experience in employee benefits or a related field.
• Licenses/Certifications: Life & Health (L&H) license required.
• Technical Skills: Proficiency in one or more benefits platforms such as Ease, Employee Navigator, or Benefit Point.
• Soft Skills: Strong communication, problem-solving, organizational, and interpersonal skills.
• Education: Relevant educational background or equivalent professional experience.

Preferred Qualifications

• Experience working with small to mid-sized group accounts (2-500 lives).
• Familiarity with open enrollment processes and benefits administration systems.
• Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.