Employee Benefits Client Service Representative

Wilshire Benefits Group; Troy (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits package

Supportive work environment

Job summary

Wilshire Benefits Group is hiring an Employee Benefits Client Service Representative located in Troy, Michigan. This dynamic role focuses on enhancing employee satisfaction through enrollments and inquiries management, requiring at least one year of experience in employee benefits. Candidates need strong customer service skills, data management abilities, and proficiency with tools like Microsoft Office. Join us to foster a supportive environment and enjoy a robust benefits package!

Qualifications

• At least 1 year of experience with employee health insurance benefits or benefits administration.
• Strong commitment to providing high-quality, professional service.
• Proven ability to work accurately with detailed, sensitive information.

Responsibilities

• Accurately process new enrollments, changes, and terminations.
• Respond to employee benefit questions during open enrollment.
• Monitor benefits advocacy inbox and document all actions accurately.

Skills

Customer Service Excellence

Accuracy & Data Management

Organization & Follow-Through

Written Communication Skills

Technology Proficiency

Education

Bachelor’s degree or equivalent relevant experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Adobe products

Job description

Description

Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Client Service Representative.

In this fast-paced role, you\'ll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let\'s create incredible client experiences together!

Your role will involve wearing many hats, including:

• Manage Employee Benefit Enrollments: Accurately process new enrollments, changes, and terminations within required timelines.
• Enrollment Verification & Follow-Up: Confirm enrollments are successfully transmitted to insurance carriers using multiple system platforms.
• Employee Benefits Support: Respond to employee benefit questions during open enrollment and throughout the year, including ID card requests and coverage inquiries, with a standard turnaround of 24–48 hours.
• Carrier & COBRA Coordination: Serve as a point of contact between employees, COBRA participants, and insurance carriers to resolve claims, eligibility, and service issues.
• Inbox & Case Management: Monitor the benefits advocacy inbox, track requests, and document all actions accurately in internal systems.
• Client Service Excellence: Provide professional, responsive, and solution-oriented support to both internal teams and external clients.
• Open Enrollment Communications: Assist with the creation and distribution of clear, accurate employee communications, including Open Enrollment materials and benefit guides.

At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach? Apply now!

Requirements

Our ideal candidate will bring the following skills and abilities to the role:

• Experience in Employee Benefits: At least 1 year of hands-on experience working with employee health insurance benefits or benefits administration.
• Customer Service Excellence: Demonstrated commitment to providing high-quality, professional service to employees, clients, or plan participants.
• Accuracy & Data Management: Strong data entry skills with a proven ability to work accurately with detailed, sensitive information.
• Client Support Experience: Prior experience responding to employee or client inquiries via email or ticketing systems while meeting service-level expectations.
• Organization & Follow-Through: Ability to consistently track requests, document actions in internal systems, and manage multiple priorities effectively.
• Independent & Team-Based Work: Comfortable working independently while also collaborating with a team to meet varying client needs.
• Written Communication Skills: Ability to create, edit, and proofread professional documents and communications.
• Technology Proficiency: Proficient in Microsoft Word, Excel, and PowerPoint; experience with Adobe products preferred.
• Onsite Availability: Willing and able to work onsite as required.
• Education: Bachelor’s degree preferred or equivalent relevant experience.
• Licensing (Preferred): Active Life and Health insurance license is a plus.
• Benefits Systems Experience (Preferred): Familiarity with Employee Navigator or similar benefits administration platforms strongly valued.
• Design Tools (Nice to Have): Experience with Microsoft Publisher or similar desktop publishing is helpful but not required.