Bilingual Ecommerce Support Specialist (Spanish/English) – Bonus

Employers from Greece; United States; Remote; USD 39,000 - 56,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Spanish Speaking E-Commerce Support Specialist to deliver exceptional service to Spanish-speaking customers via email, chat, and phone. You will assist with product details, order status, returns, and payments, while resolving issues promptly.

The role requires fluent Spanish and English, a passion for e-commerce, and strong communication and CRM familiarity.

Qualifications

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service or e-commerce preferred.
• Strong passion for e-commerce and awareness of online shopping trends.
• Exceptional communication skills with a focus on excellent service.
• Knowledge of CRM systems or customer support software is a plus.
• Ability to work independently in a dynamic environment.
• Strong analytical skills and attention to detail.

Responsibilities

• Deliver superior support to Spanish-speaking customers via email, chat, and phone inquiries.
• Assist customers with inquiries related to product details, order status, returns, and payment procedures.
• Effectively resolve customer complaints and issues promptly and professionally.
• Accurately and efficiently manage and process customer orders.
• Stay updated on product changes, promotions, and company guidelines.
• Collaborate with various teams to enhance customer service and experience.
• Maintain accurate records of customer interactions in the CRM system for effective follow-up.

Skills

Spanish-English fluency

Customer service experience

E-commerce knowledge

Exceptional communication

CRM systems

Tools

CRM systems

Customer support software

Job description

Patrique Mercier Recruitment By Nellie in the United States is seeking a Spanish Speaking E-Commerce Support Specialist to deliver exceptional service to Spanish-speaking customers via email, chat, and phone. You will assist with product details, order status, returns, and payments, while resolving issues promptly.

The role requires fluent Spanish and English, a passion for e-commerce, and strong communication and CRM familiarity.