Spanish Speaking E-commerce Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 39,000 - 56,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Spanish Speaking E-Commerce Support Specialist to deliver exceptional service to Spanish-speaking customers via email, chat, and phone. You will assist with product details, order status, returns, and payments, while resolving issues promptly.

The role requires fluent Spanish and English, a passion for e-commerce, and strong communication and CRM familiarity.

Qualifications

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service or e-commerce preferred.
• Strong passion for e-commerce and awareness of online shopping trends.
• Exceptional communication skills with a focus on excellent service.
• Knowledge of CRM systems or customer support software is a plus.
• Ability to work independently in a dynamic environment.
• Strong analytical skills and attention to detail.

Responsibilities

• Deliver superior support to Spanish-speaking customers via email, chat, and phone inquiries.
• Assist customers with inquiries related to product details, order status, returns, and payment procedures.
• Effectively resolve customer complaints and issues promptly and professionally.
• Accurately and efficiently manage and process customer orders.
• Stay updated on product changes, promotions, and company guidelines.
• Collaborate with various teams to enhance customer service and experience.
• Maintain accurate records of customer interactions in the CRM system for effective follow-up.

Skills

Spanish-English fluency

Customer service experience

E-commerce knowledge

Exceptional communication

CRM systems

Tools

CRM systems

Customer support software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking E-Commerce Support Specialist. This position presents a fantastic opportunity for individuals who possess a passion for e-commerce and are fluent in Spanish. You will be instrumental in delivering an exemplary online shopping experience for our Spanish-speaking customers, helping to meet their needs and inquiries with professionalism and efficiency.

Responsibilities

• Deliver superior support to Spanish-speaking customers via email, chat, and phone inquiries.
• Assist customers with inquiries related to product details, order status, returns, and payment procedures.
• Effectively resolve customer complaints and issues promptly and professionally.
• Accurately and efficiently manage and process customer orders.
• Stay updated on product changes, promotions, and company guidelines.
• Collaborate with various teams to enhance customer service and experience.
• Maintain accurate records of customer interactions in the CRM system for effective follow-up.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service or e-commerce roles is preferred.
• Strong passion for e-commerce and awareness of online shopping trends.
• Exceptional communication skills with a focus on delivering outstanding customer service.
• Knowledge of customer support software and CRM systems is a plus.
• Ability to work independently while managing inquiries in a dynamic environment.
• Strong analytical skills and attention to detail.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...