Bilingual Donor Relations Specialist (EN-FR)

islamicreliefcanada; United States; Hybrid; USD 46,000 - 56,000; Full time

Job summary

Islamic Relief Canada is seeking a Seasonal Donor Relations Representative to deliver exceptional service to donors via phone and email during busy seasons. You will respond to inquiries, process donations and refunds, and collaborate with Finance, Technical Support, and Fundraising to ensure a seamless donor experience.

Starting salary is $51,235.00 with potential adjustments based on qualifications. The role requires 1-2 years in customer service and data management, with English and French

Qualifications

• 1-2 years of experience related to customer service and data management.
• Post-Secondary Education; University degree preferred.
• Proficiency in MS Excel is an asset.
• Proficiency with Gmail and select add-ons.
• Proficient (oral and written) in English and French (preferably).

Responsibilities

• Respond promptly and professionally to donor inquiries via various channels, including phone calls, emails, and live chat.
• Process donor donations and refunds accurately and efficiently, adhering to established procedures and timelines.
• Strive to meet or exceed individual and team performance metrics, including response time and donor satisfaction ratings.
• Listen to voicemails and return calls.
• Collaborate with internal teams, such as Finance, Technical Support, and Fundraising, to respond to donor inquiries and requests, provide timely resolutions, and ensure a seamless donor experience.
• Contribute to various campaigns by processing donations on different platforms.
• Make chase calls post-events to process pledges.
• Perform any ad hoc tasks assigned by the donor relations manager and team leads

Skills

Customer service

Data management

Microsoft Excel

Gmail

English and French

Education

Post-Secondary Education; University degree preferred

Tools

MS Excel

Gmail

Job description

Islamic Relief Canada is seeking a Seasonal Donor Relations Representative to deliver exceptional service to donors via phone and email during busy seasons. You will respond to inquiries, process donations and refunds, and collaborate with Finance, Technical Support, and Fundraising to ensure a seamless donor experience.

Starting salary is $51,235.00 with potential adjustments based on qualifications. The role requires 1-2 years in customer service and data management, with English and French