Donor Relations Specialist — Hybrid & Flexible Hours

islamicreliefcanada; United States; Hybrid; USD 46,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Accommodation may be offered

Job summary

Islamic Relief Canada is seeking a Seasonal Donor Relations Associate to provide excellent customer service to donors by phone and email. You will process donations, manage inquiries, and support ongoing campaigns.

The role includes overnight and flex hours during busy seasons, with a hybrid work policy from a Burlington HQ or regional offices. You will collaborate with Finance, Technical Support, and Fundraising teams to ensure timely resolutions and a positive donor experience.

Qualifications

• 1-2 years of experience related to customer service and data management.
• Post-Secondary Education; University degree preferred.
• Proficiency in MS Excel is an asset.
• Proficiency with Gmail and select add-ons.
• Proficient (oral and written) in English and French (preferably).
• Ability to prioritize and reprioritize to meet donor needs, stay organized, and meet deadlines.
• Strong problem-solving and critical-thinking skills to assess donor needs and provide effective solutions.
• Patience, empathy, and a donor-centric mindset to handle challenging or upset donors with professionalism and composure.
• Available to work flexible hours, additional as require.

Responsibilities

• Respond promptly and professionally to donor inquiries via various channels, including phone calls, emails, and live chat.
• Process donor donations and refunds accurately and efficiently, adhering to established procedures and timelines.
• Strive to meet or exceed individual and team performance metrics, including response time and donor satisfaction ratings.
• Listen to voicemails and return calls.
• Collaborate with internal teams, such as Finance, Technical Support, and Fundraising, to respond to donor inquiries and requests, provide timely resolutions, and ensure a seamless donor experience.
• Contribute to various campaigns by processing donations on different platforms.
• Make chase calls post-events to process pledges.
• Perform any ad hoc tasks assigned by the donor relations manager and team leads

Skills

Customer service

Data management

Bilingual (English/French)

Problem solving

Attention to detail

Multitasking

Donor relations experience

Education

University degree

Tools

MS Excel

Gmail & add-ons

Job description

Islamic Relief Canada is seeking a Seasonal Donor Relations Associate to provide excellent customer service to donors by phone and email. You will process donations, manage inquiries, and support ongoing campaigns.

The role includes overnight and flex hours during busy seasons, with a hybrid work policy from a Burlington HQ or regional offices. You will collaborate with Finance, Technical Support, and Fundraising teams to ensure timely resolutions and a positive donor experience.