Bilingual Dispatch Associate

Real Floors; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Real Floors is seeking a Bilingual professional in the United States for a Full-Time position to oversee subcontracted flooring installers. The role includes managing work orders, reviewing payroll sheets, and resolving issues effectively. Candidates should be fluent in English and Spanish, possess at least 2 years of customer support experience, and have strong data entry skills. Experience in the flooring industry is preferred. This is an opportunity to contribute to a collaborative team environment.

Qualifications

• Bilingual in English and Spanish is required.
• 2+ years of phone-based customer support experience preferred.
• Proficient in data entry while on calls.

Responsibilities

• Assign and manage work orders for subcontracted flooring installers.
• Review payroll sheets and ensure payment accuracy.
• Resolve work order issues and communicate effectively with teams.
• Research problems related to chargebacks and warranties.

Skills

Fluency in both English and Spanish

Customer support experience

Data entry skills

Detail-oriented and organized

Problem-solving skills

Effective email communication

Tools

Gmail

Google Docs

Google Sheets

Shared Drive

Job description

JOB TYPE: Full-Time | Monday-Friday | 9:00am-6:00pm

JOB OVERVIEW

We are looking to welcome a Bilingual professional to oversee the activities of our subcontracted flooring installers. This position will focus on dispatching subcontractor work orders, processing inspections and deliveries, and providing support to our subcontractors during installations.

RESPONSIBILITIES

• Communicate with our subcontracted flooring installers to assign work orders efficiently.
• Review subcontractor payroll sheets for accuracy, ensuring that all payment details are correct.
• Communicate with subcontractors and colleagues to resolve any work order issues.
• Research issues related to work order chargebacks and warranties.
• Utilize your in-depth knowledge of our products and services to satisfy customers and retain business.
• Interact seamlessly with other Real Floors employees in various roles and functions, including sales, operations, warehouse, inventory, billing, and quality assurance, to provide a positive customer experience.
• Be willing to perform additional duties as necessary to support the team and company goals.

QUALIFICATIONS

• Fluency in both English and Spanish is required.
• Preferred 2+ years of experience in providing phone-based customer support. Demonstrated ability to handle customer inquiries efficiently and professionally.
• Ability to accurately perform data entry tasks while engaging in phone conversations.
• Detail-oriented, self-motivated, and organized individual with a keen eye for accuracy.
• Proactive in identifying, researching, and resolving problems as they arise. Takes initiative to solve issues and assist others when needed.
• Proficient in corresponding effectively and professionally via email.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
• Prior experience in the flooring industry is preferred, but a willingness to learn and adapt is equally valued in potential candidates.

Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.