Bilingual Customer Service/Dispatch Associate

Real Floors; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Real Floors is hiring a Bilingual Warehouse/Dispatch Associate in Panama City Beach, FL. This role supports daily warehouse operations and provides coordination with subcontracted flooring installers.

Key responsibilities include organizing shipment inventory, managing work orders, and maintaining communication with installation teams. The ideal candidate will be fluent in English and Spanish, have at least 2 years of relevant experience, and the ability to lift up to 75 lbs.

Join our team where you can contribute to providing quality service in the flooring industry.

Qualifications

• Fluency in both English and Spanish is required.
• 2+ years of warehouse, logistics, dispatch, or related experience preferred.
• Ability to lift and move 50–75 lbs on a regular basis.

Responsibilities

• Receive and unload incoming flooring shipments and organize warehouse inventory.
• Assign and dispatch daily work orders to subcontracted installers.
• Maintain a clean, safe, and organized warehouse environment.

Skills

Fluency in English and Spanish

Warehouse logistics

Basic math skills

Inventory control

Communication skills

Tools

Google Workspace

Forklift

Job description

Position: Bilingual Warehouse/Dispatch Associate

Location: Panama City Beach, FL

Job Id: 2198

# of Openings: 1

Job Title: Bilingual Warehouse/Dispatch Associate

Location: 7920 McElvey Rd, Panama City Beach, FL 32408

Job Type: Full-Time | Monday-Friday | 7:00am-4:00pm or 8:00am-5:00pm

Job Overview

The Warehouse/Dispatch Associate is a member of a team that supports daily warehouse operations and coordinates with our subcontracted flooring installers. Key duties include receiving and processing incoming materials, maintaining inventory accuracy, preparing flooring orders, loading materials, assigning and dispatching daily work orders, providing support to subcontractors, and ensuring clear communication between warehouse operations and installation teams.

Responsibilities

• Receive and unload incoming flooring shipments and organize warehouse inventory
• Measure, cut, label, and stage flooring materials for subcontractor pickup
• Maintain accurate inventory through cycle counts and ongoing tracking
• Assign and dispatch daily work orders to subcontracted installers
• Communicate job details and updates clearly to installers
• Resolve order, material, and scheduling issues as they arise
• Coordinate with sales, operations, billing, QA, warehouse, and installation teams
• Provide phone and email support to installers and customers as needed
• Load subcontractor vehicles with materials and supplies for job completionSupport delivery of materials when required, including driving company vehicles (MVR check and insurance enrollment required)
• Maintain a clean, safe, and organized warehouse environment
• Perform additional duties as assigned to support branch operations

Qualifications

• Fluency in both English and Spanish is required.
• 2+ years of warehouse, logistics, dispatch, or related experience preferred
• Ability to perform basic math and accurate material measurements
• Experience with inventory control, receiving, and cycle counts
• Ability to lift and move 50–75 lbs on a regular basis
• Strong attention to detail and ability to manage shifting priorities
• Basic computer skills including data entry and email communication
• Strong verbal and written communication skills
• Customer-focused, professional, and team-oriented mindset
• Self-motivated with the ability to work independently
• Bilingual English/Spanish may be required depending on branch needs
• Experience with Google Workspace (Gmail, Docs, Sheets) preferred
• Forklift experience is a plus
• Flooring or installation experience is a plus but not required

Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.