Bilingual Disability Case Manager — Remote Canada

Manulife; United States; A distancia; USD 38.000 - 63.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental coverage

Retirement savings plan

Flexible work environment

Descripción de la vacante

Manulife Financial Corporation is recruiting a Remote Bilingual Disability Case Analyst/Case Manager to support plan members across Canada, guiding them through illness, injury, and recovery while helping them reclaim independence and return to work. This role blends clinical insight with analytical thinking and human connection.

You’ll assess medical, functional, vocational, and psychosocial factors, design recovery strategies, and partner with clients, employers, and providers to achieve

Formación

• Fully bilingual (French/English) to support clients from various jurisdictions outside of Quebec.
• A college or university degree in a healthcare program or equivalent work experience is considered an asset.
• Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• A background in a health-related field is advantageous.
• Comfortable and skilled in handling both incoming and outgoing calls.
• Excellent organizational and prioritization skills are critical for handling diverse tasks.

Responsabilidades

• Proactively handle a dedicated caseload in compliance with service level agreements and turnaround times.
• Respond to emails and telephone calls promptly.
• Assess claims based on contractual, medical, and vocational barriers.
• Collaborate with plan sponsors, plan members, treatment providers and internal partners to drive cases to a successful return to work or job resolution.
• Write letters to communicate pertinent benefit information based on analytical reasoning.
• Demonstrate resiliency and empathy when communicating with plan members and delivering difficult decisions.

Conocimientos

Bilingual (French/English)

Decision making under deadlines

Empathy and emotional intelligence

Communication skills

Analytical thinking

Educación

Healthcare degree or equivalent

Descripción del empleo

Manulife Financial Corporation is recruiting a Remote Bilingual Disability Case Analyst/Case Manager to support plan members across Canada, guiding them through illness, injury, and recovery while helping them reclaim independence and return to work. This role blends clinical insight with analytical thinking and human connection.

You’ll assess medical, functional, vocational, and psychosocial factors, design recovery strategies, and partner with clients, employers, and providers to achieve