Bilingual Disability Calculation Analyst

John Hancock; South Carolina; Remote; USD 29,000 - 49,000; Full time

Job summary

The National Life, Disability & Wellness Team at Manulife/John Hancock is seeking a self-motivated bilingual Calculation Analyst who delivers value and supports clients across Canada. You will work in a small, dynamic team and apply your understanding of group disability contract language and the impact of income sources on disability benefits.

Responsibilities include calculating and coding offsets for STD/LTD in Navigator, informing plan members about overpayments, arranging repayment plans,

Qualifications

• Strong customer service focus and empathetic communication when delivering difficult messages.
• Experience in disability benefit calculations.
• Strong mathematical skills.
• Proficiency in MS Office (Outlook, Excel, Word).
• Ability to read and interpret group insurance contracts.
• Exceptional communication skills, both oral and written.
• Openness to change and continuous improvement.
• Bilingual in English and French to support clients across provinces outside of Quebec.

Responsibilities

• Calculate and code offsets and the adjusted STD/LTD benefits in Navigator.
• Inform plan members of overpayment amounts with clear explanations in writing and verbally.
• Follow up with plan members to reimburse overpayments and arrange repayment plans when needed.
• Process claim recoveries in Navigator.

Tools

Navigator

Job description

The National Life, Disability & Wellness Team is looking for a self-motivated Bilingual Calculation Analyst, who thrives on delivering value, is customer-obsessed, and excited to work with a small yet dynamic team. You will have good understanding of group disability contract language, and the impact various sources of income have on disability benefits.

Responsibilities

• Calculate and code offsets and the adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefit in internal system (Navigator).
• Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing.
• Follow‑up with Plan Member for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary.
• Proceed with claim recoveries in Navigator.

Qualifications

• Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages.
• Experience in disability benefit calculations.
• Strong mathematical skills.
• Proficiency in MS Office suite (e.g. Outlook, Excel, Word).
• Able to read and interpret group insurance contracts and apply their provisions.
• Exceptional communication skills, both oral and written.
• A capacity for constant learning from both success and failure.
• Open to change and continuous improvement.
• Bilingualism (English and French) is required. Proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Experience with Navigator is an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

CAN, Quebec - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$41 400,00 CAD - $69 000,00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.