Bilingual Data Entry & Customer Support Specialist

Field Fresh Foods; Gardena (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay with incentives

Health benefits

401(k) with company match

Employee discounts

On‑Demand Pay

Job summary

Field Fresh Foods in Gardena, CA is seeking a Data Entry Admin to support order placement, inquiries, and issue resolution. The role requires clear communication, problem-solving, and a customer-focused approach to ensure a seamless shopping experience.

The position emphasizes bilingual Spanish/English communication and collaboration with sales, operations, and warehouse teams to fulfill orders and maintain high customer satisfaction.

Qualifications

• 1-2 years of customer service experience, preferably in food distribution or logistics
• Bilingual in Spanish and English preferred for effective communication
• Strong verbal and written communication skills to interact with customers and internal teams
• Ability to handle customer concerns professionally and find solutions quickly
• Attention to detail to accurately process orders and maintain records

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner
• Process customer orders, changes, and returns with accuracy
• Provide product and service information, answering customer questions and concerns
• Work closely with sales, operations, and warehouse teams to ensure order fulfillment and on-time delivery
• Handle customer complaints and issue resolution while maintaining a positive customer experience
• Maintain accurate records of customer interactions and transactions in the system
• Assist in coordinating deliveries, tracking shipments, and updating customers as needed
• Identify opportunities to enhance customer experience and suggest process improvements

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Gmail

Google Workspace

CRM systems

Job description

Field Fresh Foods in Gardena, CA is seeking a Data Entry Admin to support order placement, inquiries, and issue resolution. The role requires clear communication, problem-solving, and a customer-focused approach to ensure a seamless shopping experience.

The position emphasizes bilingual Spanish/English communication and collaboration with sales, operations, and warehouse teams to fulfill orders and maintain high customer satisfaction.