Bilingual Customer Experience Coordinator

Field Fresh Foods; Gardena (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay with incentives

Health benefits

401(k) with company match

Employee discounts

On-Demand Pay

Career development

Job summary

Field Fresh Foods is seeking a friendly, detail-oriented Customer Relations Coordinator to assist customers with order placement, inquiries, and issue resolution. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure an exceptional experience.

Bilingual in Spanish and English is preferred to effectively communicate with a diverse customer base. On-site at Field Fresh Foods in Gardena, CA, you will work with sales, operations, and

Qualifications

• Education: High school diploma or equivalent required; college degree preferred.
• Experience: 1-2 years of customer service experience, preferably in food distribution or logistics.
• Bilingual: Fluent in Spanish and English (Preferred).
• Communication: Strong verbal and written skills to interact with customers and internal teams.
• Problem-Solving Mindset: Handle customer concerns professionally and find solutions quickly.
• Attention to Detail: Accurately process orders and maintain records.
• Tech-Savvy: Proficiency in Gmail, Google Workspace (Docs, Sheets, Drive), and CRM systems.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Process customer orders, changes, and returns with accuracy.
• Provide product and service information, answering customer questions and concerns.
• Work closely with sales, operations, and warehouse teams to ensure order fulfillment and on-time delivery.
• Handle customer complaints and issue resolution while maintaining a positive customer experience.
• Maintain accurate records of customer interactions and transactions in the system.
• Assist in coordinating deliveries, tracking shipments, and updating customers as needed.
• Identify opportunities to enhance customer experience and suggest process improvements.

Skills

Communication skills

Problem solving

Customer focus

Bilingual Spanish/English

Education

High school diploma or equivalent

College degree preferred

Tools

Gmail

Google Workspace

CRM systems

Job description

Field Fresh Foods is seeking a friendly, detail-oriented Customer Relations Coordinator to assist customers with order placement, inquiries, and issue resolution. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset to ensure an exceptional experience.

Bilingual in Spanish and English is preferred to effectively communicate with a diverse customer base. On-site at Field Fresh Foods in Gardena, CA, you will work with sales, operations, and