Bilingual Data Breach Support Specialist (Remote)

MCI; South Carolina; On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits

Retirement savings programs

Job summary

MCI is hiring a remote at-home agent focused on responding to consumer data breach notifications. This temporary position requires bilingual communication in English and Spanish, and it involves assisting customers with inquiries during breach events.

The ideal candidate will possess excellent communication skills and the ability to multi-task. MCI offers a fun, engaging work environment, comprehensive health benefits after 60 days, and various incentives and rewards.

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• Excellent written and oral communication skills.
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with regular attendance and punctuality.

Responsibilities

• Assist customers with service inquiries related to data breaches.
• Utilize MCI’s service techniques and systems.
• Escalate customer dissatisfaction to appropriate channels.

Skills

Bilingual communication in English and Spanish

Excellent organizational skills

Interpersonal skills

Customer-service orientation

Ability to multi-task

Education

High-school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI is hiring a remote at-home agent focused on responding to consumer data breach notifications. This temporary position requires bilingual communication in English and Spanish, and it involves assisting customers with inquiries during breach events.

The ideal candidate will possess excellent communication skills and the ability to multi-task. MCI offers a fun, engaging work environment, comprehensive health benefits after 60 days, and various incentives and rewards.