Bilingual Data Breach Support Agent (Remote)

MCI Careers; Idaho; On-site; USD 24,000 - 38,000; Part time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Paid Training

Job summary

MCI Careers is seeking a bilingual Data Breach Agent in the United States. The role involves assisting customers with inquiries and improving their experience during data breach communications. Ideal candidates are fluent in English and Spanish, possess strong organizational and communication skills, and must be 18 years or older. This is a temporary remote position contingent upon data breach events, with competitive compensation and benefits for dedicated employees.

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• Excellent organizational, written, and oral communication skills.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Assist customers with service inquiries.
• Improve the customer’s experience.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Bilingual (English and Spanish)

Organizational Skills

Communication Skills

Customer Service Orientation

Problem Solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows Operating Systems

Job description

MCI Careers is seeking a bilingual Data Breach Agent in the United States. The role involves assisting customers with inquiries and improving their experience during data breach communications. Ideal candidates are fluent in English and Spanish, possess strong organizational and communication skills, and must be 18 years or older. This is a temporary remote position contingent upon data breach events, with competitive compensation and benefits for dedicated employees.