Remote Bilingual Data Breach Support Agent

MCI; Kansas; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Comprehensive health benefits

Career growth opportunities

Casual dress code

Job summary

MCI is seeking a remote at-home agent to respond to consumer data breach notifications. The position requires bilingual communication in English and Spanish, along with strong customer service skills. Agents will assist customers with inquiries, improve their experience, and escalate issues as necessary.

Candidates must be reliable, have a high school diploma or equivalent, and possess excellent communication skills. The role offers flexible shifts and various benefits including medical, dental, and vision coverage after 60 days.

Qualifications

• Must be 18 years of age or older.
• Excellent written and oral communication skills.
• Highly reliable with regular attendance.
• Ability to multi-task and self-manage.

Responsibilities

• Assist customers with service inquiries related to data breaches.
• Improve the customer’s experience using latest techniques.
• Escalate customer dissatisfaction to appropriate channels.

Skills

Bilingual communication (English and Spanish)

Organizational skills

Customer-service orientation

Conflict resolution skills

Interpersonal skills

Ability to type swiftly (20+ WPM)

Education

High-school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Job description

MCI is seeking a remote at-home agent to respond to consumer data breach notifications. The position requires bilingual communication in English and Spanish, along with strong customer service skills. Agents will assist customers with inquiries, improve their experience, and escalate issues as necessary.

Candidates must be reliable, have a high school diploma or equivalent, and possess excellent communication skills. The role offers flexible shifts and various benefits including medical, dental, and vision coverage after 60 days.